Mayra Padilla
Channelview,TX
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at McDonald's Restaurant. Skilled in cash handling and decision-making, I excel in employee training and resolving customer issues swiftly. Demonstrated ability to maintain high hygiene standards and improve productivity, fostering positive workplace culture and strong customer relationships.
Overview
16
16
years of professional experience
Work History
Shift Manager
KML Enterprises Inc. McDonald's
3535 Briarwood Bnd. Mont Belview, 77523
07.2022 - 09.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Kitchen Staff Member
Burger King
5750 East Sam Houston, N
01.2022 - 07.2022
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
Cashier
McDonald's Restaurant
1703 I-10 Baytown Tx. 77530
02.2009 - 12.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- During this process based on my personal development I began my process as a Shift Manager.
Education
GED -
Baytown Adult Learning Center At Lee College
101 S. Whitening St. 7753006.2005
Skills
Cash Handling
Decision-Making
Customer service focus
Employee Training
Timeline
Shift Manager
KML Enterprises Inc. McDonald's
07.2022 - 09.2024
Kitchen Staff Member
Burger King
01.2022 - 07.2022
Cashier
McDonald's Restaurant
02.2009 - 12.2010
GED -
Baytown Adult Learning Center At Lee College