Mayra Palacio
Mesa,AZ
Summary
Experienced and Result driven Funding Specialist with a background of managing deals to provide qualified customers and company support. Highly motivated with fifteen years of customer service, collections, document review, fraud, and loan approval experience. A strong communicator hoping to implement my experience and sustaining satisfactory relationships with customers.
Overview
16
16
years of professional experience
Work History
Funding Specialist
Gofi
Mesa, AZ
06.2023 - Current
- Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
- Verified and examined loan application documents
- Uploaded loan related documents into system from dealer & customers
- Developed strong relationships with dealers by providing ongoing support and guidance.
- Top Performer in QA
Loss Mitigation Specialist
Bridgecrest
Mesa, AZ
12.2016 - 06.2023
- Negotiated repayment plans with delinquent borrowers in accordance with company policies and procedures.
- Put together and emailed out repayment and payoff plans
- Worked with customers to put together plans focused on retaining vehicle ownership.
- Assisted customers on settlements for deficiency and low balances
- Top 5 Performer in QA & Save Rates
Collections Agent
Bridgecrest
Mesa, AZ
05.2016 - 12.2016
- Developed and maintained strong relationships with customers to facilitate payment collections and reconcile accounts
- Provided support to customers experiencing financial difficulties and seeking deferments.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
Underwriter
Go Financial
Mesa, AZ
04.2015 - 05.2016
- Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
- Reviewed borrower credit, income and assets documents to ensure they met program guidelines.
- Collaborated with company teams to expedite loan approval processes.
- Informed customers of loan application requirements and deadlines.
- Top Performer in QA and Customer Interviews Completed
Teachers Aid/ Supervisor
Happy Trails Daycare
Yuma, AZ
04.2014 - 04.2015
- Assisted teachers in creating lesson plans and providing instructional materials.
- Developed positive relationships with parents and guardians of students.
- Participated in professional development workshops related to teaching techniques.
- Trained, managed and motivated employees to promote professional skill development.
Cashier
McDonald's
Yuma, AZ
12.2008 - 02.2012
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Yuma High School
Yuma, AZ05-2011
Skills
- Excellent multi-tasker
- Professional Communication Skills
- MS Office Suites
- Resourcefulness
- Team Player
- Attentiveness
Timeline
Funding Specialist
Gofi
06.2023 - Current
Loss Mitigation Specialist
Bridgecrest
12.2016 - 06.2023
Collections Agent
Bridgecrest
05.2016 - 12.2016
Underwriter
Go Financial
04.2015 - 05.2016
Teachers Aid/ Supervisor
Happy Trails Daycare
04.2014 - 04.2015
Cashier
McDonald's
12.2008 - 02.2012
High School Diploma -
Yuma High School
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