Mayra Pena

° Maintained a clean and organized workspace for optimal productivity and safety.

° Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

°Contributed to a positive team environment through effective communication and collaboration with colleagues.

° Managed time effectively to balance both Line help and barista responsibilities during busy periods.

Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

° Lead my team to ensure our Store was presentable, Cleaned up and made sure efficient service was provided to our customers.

° Provided exceptional customer service experience.

° Strategized problem solving for customer complaints.

° Reassured children when upset providing emotional support and stability.

° Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

° Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.

° Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

° Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.