Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mayra Perez

Green Bay

Summary

Dynamic and results-driven professional with extensive experience in customer service and hospitality, notably at Rockyz. Proven ability to enhance guest satisfaction through strong multitasking and attention to detail. Skilled in cash handling and maintaining cleanliness, consistently ensuring a welcoming environment while driving sales through effective upselling techniques.

Overview

10
10
years of professional experience

Work History

Waitress

Rockyz
01.2025 - Current
  • Greeting and Seating Guests: Providing a warm welcome and guiding guests to their tables.
  • Taking Orders: Accurately recording food and beverage orders, often using POS systems or order slips.
  • Serving Food and Drinks: Delivering orders promptly and efficiently, ensuring accuracy and presentation.
  • Maintaining Cleanliness: Clearing tables, resetting them for the next guests, and ensuring the dining area is tidy.
  • Providing Excellent Customer Service:Anticipating guest needs, addressing concerns, and ensuring overall satisfaction.
  • Handling Payments: Processing payments, including cash and credit transactions.
  • Upselling: Suggesting additional items or specials to enhance the dining experience and potentially increase sales.
  • Collaborating with Kitchen Staff:Communicating orders and ensuring timely and accurate food preparation.
  • Following Safety and Sanitation Regulations: Maintaining a clean and hygienic environment.

Taco Truck Owner

My Self
05.2020 - 07.2024
  • Menu Planning & Food Preparation:Creating a menu, sourcing ingredients, and preparing food, potentially including specialized roles like chef or cook.
  • Inventory Management:Ordering supplies, tracking inventory levels, and minimizing waste.
  • Customer Service:Interacting with customers, taking orders, handling payments, and ensuring a positive dining experience.
  • Logistics & Operations:Scheduling routes, managing staffing, ensuring compliance with health and safety regulations, and obtaining necessary permits.
  • Marketing & Promotion:Building brand awareness, attracting customers, and potentially using social media and local events to promote the business.
  • Financial Management:Creating and managing budgets, pricing items, controlling costs, and handling accounting tasks.
  • Maintenance & Repairs:Ensuring the truck and its equipment are in good working order, including cleaning, sanitizing, and making necessary repairs.
  • Staff Management:Hiring, training, and supervising staff, potentially including cooks, cashiers, and other roles.

Machine Operator

Encadria Staffing Solutions
01.2016 - 07.2020
  • Machine Operation:Setting up, operating, and adjusting machinery according to production specifications.
  • Monitoring and Maintenance:Regularly inspecting machinery, performing routine maintenance, and troubleshooting minor issues.
  • Quality Control:Inspecting products for defects and ensuring they meet quality standards.
  • Safety Compliance:Adhering to all safety regulations and procedures to maintain a safe working environment.
  • Production Efficiency:Monitoring machine performance, making adjustments to optimize output, and minimizing waste.
  • Reporting and Documentation:Completing necessary paperwork and reports related to machine operation and production.
  • Troubleshooting:Identifying and resolving minor mechanical issues or escalating more complex problems to maintenance personnel.
  • Training and Support:Assisting in training new operators and providing support to other team members.

Education

High School Diploma -

Preble High School
Green Bay Wi
06.2007

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking
  • Safe food handling
  • Hospitality service expertise

Timeline

Waitress

Rockyz
01.2025 - Current

Taco Truck Owner

My Self
05.2020 - 07.2024

Machine Operator

Encadria Staffing Solutions
01.2016 - 07.2020

High School Diploma -

Preble High School

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