Mayra Ramos
ACS Benefit Services
Winston-Salem,NC
1
Language
17
years of professional experience
Enthusiastic Senior Customer Service Representative with more than 12 years of customer service experience. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Work History
Senior Customer Service Representative
12 Years 4 Months- Resolve customer inquiries through phone and email communication.
- Collaborate with team members to develop and implement improved service delivery methods, enhancing customer satisfaction.
- Train new staff on company policies and customer service protocols, fostering a knowledgeable team.
- Answer incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- knowledge of benefits programs and policy changes for accurate assistance.
- Consult with customers regarding needs and addressed concerns.
- Conduct customer service training for new hires.
- Resolve escalated customer complaints promptly, ensuring a positive customer experience.
- Educate customers on features, benefits, and usage of products and services.
Front Desk Receptionist
4 Years 2 Months- Scheduled appointments and maintained calendar for multiple practitioners effectively.
- Answered incoming calls, efficiently redirecting callers to appropriate personnel or department and accurately taking messages.
- Managed multi-line phone system, efficiently directing calls to appropriate staff members to enhance communication flow.
- Processed client intake forms and verified insurance information accurately.
- Coordinated with team members to ensure smooth daily operations at the front desk.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Education
High School Diploma
Skills
HIPPA Compliance Training Completed
Data entry
Call center experience
Claims evaluation
Multitasking and organization
Verbal and written communication
Time management
Telephone etiquette
Bilingual communication
Languages
Spanish
Native/ Bilingual
Education and Training
other
References
References available upon request.
Timeline
Senior Customer Service Representative
ACS Benefit Services
04.2014 - CurrentRead More
Front Desk Receptionist
Daymark Recovery Services
01.2010 - 03.2014Read More
Carver High School
High School Diploma
Read More