Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachelle Titch

Fredonia,NY

Summary

Dedicated professional with several years of experience in medical care management. Looking to expand opportunities and skills with a reputable health system.

Overview

3
3
years of professional experience

Work History

Senior Customer Service Representative

Lincare
Blasdell , NY
02.2021 - Current
  • Works directly with medical professionals and physicians to facilitate patient care.
  • Contacts payers for prior authorization initiation and followup.
  • Initiates the review/appeals process on disputed prior authorizations.
  • Pursues, maintains, and communicates medical coverage/guideline changes/updates.
  • Helps facilitate interoffice communication on error and denial trends.
  • Thoroughly documents all activity in patient's medical record.
  • Actively participates in the training of customer service personnel including new hires.

Education

High School Diploma -

Forestville Central High School
Forestville, NY
06-2009

Some College (No Degree) - Communication Studies

Edinboro University of Pennsylvania
Edinboro, PA

Skills

  • Diligently adheres to all protocols to maintain HIPPA compliance
  • Knowledgeable with health insurance and medical terminology
  • Experience with computer systems and Microsoft applications
  • Strong organizational skills
  • Effectively communicates with co-workers and patients
  • Successfully manages inbound fax and phone volume
  • Monitors staff productivity and coaches on improvement when necessary
  • Conveys a positive professional image to patients and providers
  • Able to maintain composure in high pressure situations

References

References available upon request.

Timeline

Senior Customer Service Representative

Lincare
02.2021 - Current

High School Diploma -

Forestville Central High School

Some College (No Degree) - Communication Studies

Edinboro University of Pennsylvania

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Rachelle Titch