Mayra Rodriguez
Mission,TX
Summary
Dedicated and hardworking professional with strong customer service skills and experience. Offers unparalleled commitment to providing excellent service and fulfilling responsibilities.
Overview
10
10
years of professional experience
Work History
Key Holder
Kirkland's Home
McAllen, TX
08.2020 - Current
- Supervised employees by providing direction on tasks and expectations regarding customer service standards
- Handled customer inquiries and complaints with professionalism and patience
- Managed Key Holder responsibilities and completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Handled transactions efficiently using Point of Sale technology
Sales Associate
Kirkland's Home
McAllen, TX
08.2019 - 08.2020
- Greeted customers and provided exceptional customer service
- Processed transactions using a point-of-sale system
- Restocked shelves as needed to ensure sufficient inventory levels
- Handled customer complaints in a professional manner
Crew Leader
Sonic DriveIn
Fort Worth, TX
08.2016 - 12.2018
- Supported leadership in execution of managerial responsibilities
- Directed team of 10-15 crew members in daily operations and assigned tasks
- Assisted in resolving customer complaints or issues quickly and efficiently
- Mentored newly hired crew members to prepare each for job roles
- Managed Carhop duties effectively
Carhop
Sonic DriveIn
Fort Worth, TX
08.2014 - 08.2016
- Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
- Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Delivered food orders to customers in a timely manner with a friendly attitude.
Education
Associate of Arts - Business Administration
South Texas College
Mcallen, TX05-2020
Associate of Arts - Core Curriculum
Tarrant County College District
Fort Worth, TX05-2018
High School Diploma -
Boswell High School
Fort Worth, TX06-2016
Skills
- Bilingual (English and Spanish)
- 10 years in Customer service
- Effective communicator
- Responsible individual
- Positive attitude
- Hard working and driven
References
References available upon request.
Timeline
Key Holder
Kirkland's Home
08.2020 - Current
Sales Associate
Kirkland's Home
08.2019 - 08.2020
Crew Leader
Sonic DriveIn
08.2016 - 12.2018
Carhop
Sonic DriveIn
08.2014 - 08.2016
Associate of Arts - Business Administration
South Texas College
Associate of Arts - Core Curriculum
Tarrant County College District
High School Diploma -
Boswell High School
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