Mayra Rodriguez
Garland,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Healing Companion Clinical
Garland, TX
10.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient spirometry.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Produced and mailed invoices, payment reminders, and financial notices.
- Expedited payment collection process through timely follow-ups on outstanding invoices with clients.
- Reduced errors in billing documentation by implementing a thorough double-check system.
- Handled account payments and provided information regarding outstanding balances.
Howsden Dermatology
Medical Assistant
Garland, TX
08.2016 - 06.2022
- Prepared examination rooms with necessary equipment and supplies, creating a comfortable environment for patients.
- Maintained strict sterilization protocols for all instruments and surfaces, ensuring a safe environment for both patients and staff members.
- Assist in surgeries/mohs surgeries etc
- Improved patient adherence to treatment plans by offering clear instructions and addressing concerns promptly.
- Assisted dermatologists with various procedures, improving patient treatment outcomes and satisfaction.
- Enhanced patient experience by providing compassionate care and thorough education on skincare routines.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided support during skin surgeries, ensuring optimal results and minimizing complications.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
College Diploma - Medical Assistant
Brown Mackie College
Garland, TX05.2006
High School Diploma -
Rowlett High School
Rowlett, TX05.2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Verbal communication
Certification
Certified Dermatology Technician
Timeline
Medical Assistant
Healing Companion Clinical
10.2023 - Current
Howsden Dermatology
Medical Assistant
08.2016 - 06.2022
College Diploma - Medical Assistant
Brown Mackie College
High School Diploma -
Rowlett High School