Mayra Rodriguez
Wesley Chapel,FL
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
8
8
years of professional experience
Work History
SR Representative RCM
Carecentrix
Tampa, FL
12.2025 - Current
- Resolved provider inquiries efficiently through phone and portal communication.
- Contributed to cash collected growth by ensuring messages are informative and accurate for a quick turn around of payment.
- Responded proactively and positively to rapid change.
- Communicate with health plans to ensure proper adjudications of claims.
RCM Supervisor
Carecentrix
Tampa, FL
10.2018 - 12.2025
- Supervised daily operations, ensuring compliance with regulatory standards and company policies.
- Trained and mentored staff, enhancing team performance and service quality.
- Streamlined workflow processes, improving efficiency and reducing inventory.
- Analyzed performance metrics, identifying areas for improvement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coordinated cross-functional communication to resolve issues swiftly and effectively.
- Collaborated with cross-functional teams to optimize processes and improve financial performance.
- Monitored processing results and assisted in resolving issues that arose. Supported escalation of issues to appropriate channels and followed through on processing results to provide timely solutions.
Education
Some College (No Degree) - Business Administration
Fiorella H. LaGuardia Community College
Queens, NYSkills
- Proficient in Word, Excel and PowerPoint
- Speak and write fluent Spanish
Timeline
SR Representative RCM
Carecentrix
12.2025 - Current
RCM Supervisor
Carecentrix
10.2018 - 12.2025
Some College (No Degree) - Business Administration
Fiorella H. LaGuardia Community College
Additional Information
Additional work history upon request.