Mayra Sanchez
TTEC
Riverview,FL
1
Language
14
years of professional experience
Customer-focused Territory Sales Representative with 7 years of experience generating revenue through individually tailored sales strategies. Product-fluent marketer, effortlessly demonstrating product usefulness in daily applications. Creative and personable representative with customer-focused outreach tactics and lead generation strategies.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
2 Years 1 Month- Managed high-volume customer inquiries with efficiency and accuracy.
- Resolved complex customer issues through effective problem-solving techniques.
- Developed and maintained positive relationships with clients to enhance satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
Merchandising Supervisor
4 Years 3 Months- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Serviced accounts using prospecting, product marketing, and merchandising techniques to enhance product awareness.
- Organized meetings for up to 10 staff members to discuss upcoming promotions, key strategies, and tasks.
- Optimized store displays and appearance via strategic merchandising.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.
Territory Sales Specialist
1 Year 9 Months- Resurrected and monetized dormant leads to build book of business and increase revenues.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Proactively negotiated profitable contracts for product lines and performed cold-calling to senior leadership to expand territory sales.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
Building Concierge
5 Years- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Utilized variety of organizational and communication skills to drive tenants' satisfaction.
- Created welcoming and comfortable environment for guests.
- Cleaned and organized building areas as required.
- Adhered to company safety regulations and OSHA requirements.
- Developed and updated handouts detailing codes, procedures and policies.
Education
No Degree - International Business
Skills
Point of sale operation
Languages
3,Professional Working,5,Excellent
Languages
Spanish
- English
Spanish
Native Spanish Speaker
Personal Information
Title: Sales Professional
Languages
3,Professional Working,5,Excellent
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
TTEC
01.2024 - 02.2026Read More
Merchandising Supervisor
Acosta, Inc
04.2019 - 07.2023Read More
Territory Sales Specialist
EA Berg Associates
07.2017 - 04.2019Read More
Building Concierge
QLIC (First Service)
06.2012 - 06.2017Read More
Universidad Catolica De Pereira
No Degree from International Business
Read More