Mayra Trejo Canchola
Littlefield,Texas
Summary
Dynamic professional with extended knowledge in branch operations and bilingual communication. Excelled in customer needs assessment, enhancing service quality, and mentoring staff. Skilled in fostering client relationships and executing financial transactions with precision.
Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 8 plus years of related experience to a challenging position with room for advancement.
Overview
10
10
years of professional experience
Work History
Universal Banker
First Bank and Trust
05.2020 - Current
- Assisted customers with setting up or closing accounts and signing up for new services.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Substitute Teacher
Littlefield ISD
11.2019 - 03.2020
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Developed creative instructional strategies to keep students engaged and motivated.
Customer Service Representative
Prosperity Bank
06.2015 - 07.2019
- Identified and resolved discrepancies and errors in customer accounts.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Followed up with customers to gather feedback and provide additional assistance.
- Cross-sold bank products and services to meet customer needs and provide options.
- Maintained customer records and updated account information.
Education
No Degree - Accounting
South Plains College
Levelland, TXHigh School Diploma -
Amherst ISD
Amherst, TX05-2011
Skills
- Branch operations
- Customer needs assessment
- Interpretation support
- Bilingual communication
Languages
Spanish
Full Professional
Timeline
Universal Banker
First Bank and Trust
05.2020 - Current
Substitute Teacher
Littlefield ISD
11.2019 - 03.2020
Customer Service Representative
Prosperity Bank
06.2015 - 07.2019
No Degree - Accounting
South Plains College
High School Diploma -
Amherst ISD
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