Dynamic customer service professional with a proven track record at Village Capital & Investment LLC, excelling in conflict resolution and active listening. Enhanced customer satisfaction through effective complaint handling and team collaboration, leading to increased loyalty. Proficient in data entry and call center operations, consistently delivering exceptional service under pressure.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Village Capita & Investment Llc
Henderson, NV
11.2024 - 01.2026
Delivered exceptional customer service by resolving inquiries and issues promptly.
Assisted customers with product selection and provided detailed information on services offered.
Managed customer accounts, ensuring accurate information and timely updates.
Collaborated with team members to enhance service delivery and improve customer satisfaction.
Trained new staff on customer service protocols and best practices for efficiency improvement.
Processed transactions efficiently while maintaining compliance with company policies.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Retail Store Manager
Sally Beauty Holdings Inc.
Las Vegas, NV
08.2009 - 10.2024
Oversaw daily store operations, ensuring compliance with company policies and procedures.
Managed inventory levels, conducting regular audits to maintain stock accuracy.
Trained and mentored staff on customer service best practices, improving team performance.
Developed and implemented visual merchandising strategies to enhance product displays.