Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mayra Villa

Las Vegas

Summary

Dynamic customer service professional with a proven track record at Village Capital & Investment LLC, excelling in conflict resolution and active listening. Enhanced customer satisfaction through effective complaint handling and team collaboration, leading to increased loyalty. Proficient in data entry and call center operations, consistently delivering exceptional service under pressure.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Village Capita & Investment Llc
Henderson, NV
11.2024 - 01.2026
  • Delivered exceptional customer service by resolving inquiries and issues promptly.
  • Assisted customers with product selection and provided detailed information on services offered.
  • Managed customer accounts, ensuring accurate information and timely updates.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Trained new staff on customer service protocols and best practices for efficiency improvement.
  • Processed transactions efficiently while maintaining compliance with company policies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Retail Store Manager

Sally Beauty Holdings Inc.
Las Vegas, NV
08.2009 - 10.2024
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Managed inventory levels, conducting regular audits to maintain stock accuracy.
  • Trained and mentored staff on customer service best practices, improving team performance.
  • Developed and implemented visual merchandising strategies to enhance product displays.

Education

High School Diploma -

Valley High School
Las Vegas, NV

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Professional telephone demeanor
  • Call center operations
  • Scheduling

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Village Capita & Investment Llc
11.2024 - 01.2026

Retail Store Manager

Sally Beauty Holdings Inc.
08.2009 - 10.2024

High School Diploma -

Valley High School