Mayra Zuniga
Red Oak,TX
Summary
Professional revenue accountant with deep expertise in financial analysis, revenue recognition, and compliance. Proven track record in optimizing financial processes and implementing effective strategies for revenue growth. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Known for analytical skills, attention to detail, and unwavering reliability.
Overview
9
9
years of professional experience
Work History
Senior Revenue Accountant
Olo
Red Oak, TX
09.2025 - Current
- Lead revenue accounting operations including complex invoicing, reconciliations, and month-end close activities in compliance with ASC 606.
- Review customer contracts, pricing terms, and usage data to ensure accurate billing and revenue recognition across multiple product lines.
- Prepare and post revenue-related journal entries, including deferred revenue, accruals, and adjustments, ensuring financial accuracy and audit readiness.
- Perform detailed GL reconciliations and variance analysis, identifying discrepancies and driving timely resolution.
- Partner cross-functionally with Billing, Customer Support, and Business Systems teams to resolve invoice disputes and improve revenue workflows.
- Strengthen SOX compliance and internal controls while driving process improvements that increased efficiency and reduced manual effort.
Revenue Accountant
Olo
Red Oak, TX
12.2023 - 09.2025
- Executed monthly invoicing processes including invoice generation, validation of usage data, and customer distribution in a SaaS environment.
- Reconciled billing and revenue data to ensure alignment between contracts, pricing terms, and financial systems.
- Posted and applied customer payments accurately, maintaining clean aging reports and supporting cash application processes.
- Supported month-end close by preparing journal entries, reconciliations, and supporting schedules.
- Collaborated with Customer Support to investigate billing discrepancies, process credits, and resolve invoice disputes.
- Maintained documentation and supported internal controls and audit requirements while contributing to process improvement initiatives.
Finance Analyst
Dieste
Dallas, TX
04.2023 - 09.2023
- Through Excel and Microsoft Dynamics D365 managed and supported accounts payable, accounts receivable, month-end close, and account reconciliation.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable according to Job and POs.
- Analyzed invoice and expense reports, identified variances, and researched issues to correct problems and maintain financial compliance.
- Prepared weekly check runs following department policies to ensure vendors were paid on time.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Composed clear and concise audit findings to deliver comprehensive quarterly audit reports.
- Reviewed and submitted vendor set-ups to SAP Ariba; worked with project managers, vendors, and shared services team to resolve onboarding delays/issues.
- Reconciled company bank and credit card investigating and resolving discrepancies to keep tabs audit-ready.
Digital Operations Lead
7-Eleven Support Center
Irving, TX
01.2019 - 01.2023
- Compiled department-specific reporting and data cleansing for reimbursements needed from delivery partners due to customer refunds.
- Generated 5-10 weekly reports of CX findings to help management make critical decisions and operational plans.
- Supervised daily operations of 30-50 agent teams by coordinating and communicating employee tasks, scheduling shifts, measuring performance, and providing feedback to achieve high productivity and meet service-level expectations.
- Enhanced agent workflows as Zendesk Administrator by updating support fields, views, macros, and creating/updating Knowledgebase material.
- Represented voice of customer experience when meeting with business stakeholders such as Marketing, IT, Franchisees, etc., to coordinate upcoming app changes and improvements.
- Collected customer requirements, participated in last-mile testing, and conducted continuous evaluations to adjust company's three delivery ordering platforms proactively.
- Supported 40+ domestic and nearshore agents with implementing process and technology changes by gathering training resources, coordinating, creating training programs, and distributing project information to prepare team for updates and transitions.
- Acted as Subject Matter Expert of Delivery Application Support Platforms such as Zendesk, Twilio, Stripe, Braintree, Slack, etc.
Fulfillment Operations Analyst
7-Eleven Support Center
Irving, TX
08.2017 - 12.2018
- Connected with stakeholders such as store operators and delivery partners to ensure time-efficient delivery of products to customers
- Acted as customer liaison in guidance through delivery application and provided pre, live, and post-order support
- Provided support through phone, chat, Google/Apple store review feedback, and email
- Analyzed 3PL portals to understand order story and provide clients with appropriate time updates on their delivery
- Designed plans to improve operations and suggested changes to systems used in 7NOW mobile application.
- Provided Tier 1 support for Zendesk, addressing access, navigation, onboarding, and troubleshooting issues.
Customer Support Professional
H&R Block
Flowood, MS
11.2016 - 03.2017
- Matched clients with best-suited tax professional for their needs
- Handled tax professionals' schedule
- Retained existing clients and developed 10-15 new daily accounts by assisting in marketing events and providing exceptional service.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures
- Performed daily account reconciliation and payroll verification to maintain daily records
Education
Master of Science - Accounting
The University of Texas At Dallas
Richardson, TX05.2027
Bachelor of Science - Accounting
Belhaven University
Jackson, MS05.2020
Skills
- Spanish language fluency
- Monthly Reconciliation
- Microsoft Excel expertise
- ERP systems
- Experienced with financial reporting guidelines
- Client-Relationship Building
- Analytical research skills
- Microsoft Suite
- Contract review
- Revenue recognition
- Deferred revenue
- AP and AR management
- Google Suite
- Training, Development, and Documentation
- Experience with CRM applications
- Journal Entry Preparation
Timeline
Senior Revenue Accountant
Olo
09.2025 - Current
Revenue Accountant
Olo
12.2023 - 09.2025
Finance Analyst
Dieste
04.2023 - 09.2023
Digital Operations Lead
7-Eleven Support Center
01.2019 - 01.2023
Fulfillment Operations Analyst
7-Eleven Support Center
08.2017 - 12.2018
Customer Support Professional
H&R Block
11.2016 - 03.2017
Master of Science - Accounting
The University of Texas At Dallas
Bachelor of Science - Accounting
Belhaven University