Mayra L Navarro Cruz
Ponte Vedra,US
Summary
With over 13 years of extensive expertise in critical care and clinical documentation, I bring a wealth of knowledge and skills to the table. Experience in ICU, telemetry, and utilization review has enabled consistent improvements in patient safety and care standards. Passionate about leveraging advanced healthcare technologies to pioneer new methodologies in patient care coordination and documentation. Staying up-to-date with the latest advancements in the field to provide exceptional care and contribute to the overall success of any healthcare team.
Overview
13
13
years of professional experience
Work History
Clinical Nurse Coordinator
HCA Florida Memorial Hospital
Jacksonville, FL, US
06.2023 - Current
- Coordinate trauma care, enhancing patient outcomes and unit efficiency
- Manage Meditech records, ensuring precise electronic documentation
- Lead telemetry for improved patient monitoring and safety
- Implement evidence-based protocols, optimizing trauma care coordination
- Direct trauma response initiatives, strengthening cross-functional collaboration
- Lead trauma care quality improvement projects, facilitating seamless coordination between emergency response teams and specialized care units
- Pioneer advanced clinical documentation methodologies, integrating emerging healthcare technologies to elevate patient care standards and safety protocols
- Drive continuous improvement in trauma care coordination through strategic process refinement and implementation of emerging healthcare technologies
- Maintain precise electronic health records while coordinating complex trauma care operations, ensuring compliance with healthcare standards
- Administer oral, IV, and IM meds, ensuring patient safety and effective treatment
PCU Registered Nurse
HCA Florida Poinciana Hospital
Kissimmee, FL, US
05.2022 - Current
- Collaborate with healthcare team in PCU, contributing to improved patient outcomes
- Lead critical care initiatives in PCU, managing complex patient cases while maintaining accurate electronic health records and coordinating with multidisciplinary teams
- Drive patient care excellence through precise medication administration protocols and continuous vital monitoring, ensuring optimal recovery outcomes
- Foster interdepartmental communication while delivering specialized care, including telemetry monitoring and emergency response coordination
Field Case Manager 2
Centerwell Senior Primary Care
Orlando, FL, US
04.2021 - 05.2022
- Coordinated discharge plans, improving senior patient outcomes through effective transitions
- Resolved barriers in discharge processes, ensuring timely patient care and data accuracy
- Managed electronic records, enhancing accessibility and supporting healthcare decisions
- Implemented educational interventions, boosting patient understanding and care quality
- Led utilization reviews, facilitating care coordination and improving patient transitions
- Partnered with healthcare teams to develop comprehensive care plans, ensuring appropriate post-discharge services and equipment allocation
- Streamlined patient referral workflows and optimized resource allocation, resulting in enhanced care delivery and reduced transition delays
Field Care Manager 2
Centerwell Senior Primary Care
Poinciana, FL, US
03.2019 - 04.2021
- Managed senior healthcare, resolving barriers, educating on chronic diseases, updating reports
- Evaluated clinical data, implemented interventions, improved patient outcomes, used electronic tools
- Collaborated with healthcare teams, maintained accurate records, enhanced senior care quality
- Conducted comprehensive health assessments and care planning for senior patients, implementing evidence-based interventions while coordinating with healthcare teams
- Developed personalized chronic disease management strategies, enhancing patient understanding and adherence to treatment plans through targeted education
- Streamlined care coordination processes by identifying and resolving access barriers, resulting in improved healthcare delivery for elderly populations
RN Utilization Management Nurse
MMM Holdings/MSO of Puerto Rico
San Juan, PR, PR
12.2016 - 07.2018
- Streamlined utilization review processes by implementing Milliman and CMS guidelines for medical authorizations, enhancing clinical decision-making efficiency
- Led cross-functional care coordination between providers and members, facilitating optimal treatment plans while ensuring compliance with healthcare protocols
- Managed comprehensive medical record documentation using MEDHOK system, maintaining accurate CPT code assignments for precise care authorization
Registered Nurse
Hospital Espanol Auxilio Mutuo
San Juan, PR, PR
07.2012 - 12.2016
- Registered Nurse in Multidisciplinary ICU/Floating Nurse
- Administration of oral, intramuscular, intravenous, sub-lingual medications
- Management of Medical Record
- Documentation in Electronic Medical Record
- Sample extraction
- Telemetry review
- CPR/BLS, Critical Care Course and Continuous Renal Replacement Therapy Course
Education
MA - Business Administration, Concentration in Health Organization Administration
Columbia Central University
Caguas, PR05.2017
BA - Science of Nursing
Columbia Central University-Caguas
Caguas, PR05.2014
Associate Degree - Science of Nursing
Centro de Estudios Multidisciplinarios
San Juan, PR12.2011
Skills
- TNCC
- Meditech
- Telemetry
- Case Management
- Utilization Review
- Microsoft Office
- CPR
- BLS
- Critical Care
- ICU
- Electronic Medical Records
- Patient Care
- Clinical Documentation
- Medication Administration
- Discharge Planning
- Quality Improvement
- Team Leadership
- Data Analysis
- Telehealth
- CPT Codes
- Call Center
- Pre-Authorization
- Diagnosis
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Clinical Nurse Coordinator
HCA Florida Memorial Hospital
06.2023 - Current
PCU Registered Nurse
HCA Florida Poinciana Hospital
05.2022 - Current
Field Case Manager 2
Centerwell Senior Primary Care
04.2021 - 05.2022
Field Care Manager 2
Centerwell Senior Primary Care
03.2019 - 04.2021
RN Utilization Management Nurse
MMM Holdings/MSO of Puerto Rico
12.2016 - 07.2018
Registered Nurse
Hospital Espanol Auxilio Mutuo
07.2012 - 12.2016
MA - Business Administration, Concentration in Health Organization Administration
Columbia Central University
BA - Science of Nursing
Columbia Central University-Caguas
Associate Degree - Science of Nursing
Centro de Estudios Multidisciplinarios