Mayra Veronica Palomo Urrelo
Sandy,UT
Summary
Dynamic professional with a proven track record at Zapmoto, excelling in safe driving and customer communication. Recognized for enhancing customer satisfaction through punctual deliveries and fostering teamwork. Adept at route planning and problem-solving, ensuring seamless operations and positive experiences for clients. Committed to maintaining high standards in service delivery.
Overview
14
14
years of professional experience
Work History
Driver
Zapmoto
08.2023 - Current
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Check in Agent
Avianca Airlines
01.2011 - 07.2019
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
Education
Bachelor In Administration -
University San Martin Porres
Lima Peru07.2010
Skills
- Safe driving
- Route planning
- Delivery scheduling
- Customer communication
- Problem solving
- Customer service
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Driver
Zapmoto
08.2023 - Current
Check in Agent
Avianca Airlines
01.2011 - 07.2019
Bachelor In Administration -
University San Martin Porres
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