Mayreli Garcia Celedon
Fresno,CA
Summary
I'm a dedicated Supervisor possessing skills in addressing and resolving conflicts to maintain team harmony and performance. I offer 14 years of experience leading talented teams and exceeding objectives. I pay a special attention to policy and procedures to ensure everyone is compliant. Safety is a core value I make sure all employees follow and lead by example. Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
14
14
years of professional experience
Work History
Supervisor
Alaska Airlines
Fresno, CA
06.2015 - Current
- Direct and supervise a team of 25 or more employees in daily operations.
- Review and maintain the filing of regulatory documents.
- Resolve customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Monitor employee performance to ensure compliance with safety regulations and company policies.
- Provide training on safe work practices, emergency procedures, ramp procedures, and customer service.
- Document all safety-related issues within the organization's database system.
- Conduct safety briefings at the beginning and end of shifts to inform crews of daily task safety hazards.
- Facilitate effective communication across departments for efficient process management.
- Assess company operations for compliance with safety standards.
- Foster a positive and motivating work environment, leading to an increase in team morale.
Service Aide
Fresno Yosemite International Airport
Fresno, California
05.2017 - 09.2018
- Monitored airport drop-offs and pick-ups.
- Obeyed commands from captains and officers.
- Warn violators of rule infractions.
- Maintained high levels of alertness throughout shifts.
- Observed patrons and customers to quickly address security situations.
- Reported safety hazards to the communication center.
Supervisor
American Airlines
Fresno, CA
12.2013 - 06.2015
- Directed and supervised a team of over 40 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure the efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Facilitated training sessions for new employees on company policies and procedures.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Trained new employees on company policies, job duties, and performance expectations.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Flight Attendant
Allegiant Air
Fresno, CA
01.2011 - 01.2013
- Provided safety instructions to passengers prior to takeoff and landing.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Adhered to company policies regarding security measures and protocols at all times.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
Education
Associate of Arts - Cross Cultural Spanish/English
Fresno City College
Fresno, CA06-2010
Skills
- Airline Management Experience
- Airline Regulatory Compliance Auditor
- Airline Ramp Trainer
- Airline Customer Service Trainer
- Workplace Safety Briefings
- Ground Sercurity Coordinator
- Compliant Resolution Officer for ACAA
- Proficient Spanish Speaking/Writing
Timeline
Service Aide
Fresno Yosemite International Airport
05.2017 - 09.2018
Supervisor
Alaska Airlines
06.2015 - Current
Supervisor
American Airlines
12.2013 - 06.2015
Flight Attendant
Allegiant Air
01.2011 - 01.2013
Associate of Arts - Cross Cultural Spanish/English
Fresno City College
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