Quincy Leshommes
West Hempstead,New York
Summary
Results-driven Operational Leader experienced in team development and performance management. Achieved operational efficiency through strategic planning, project management, and fostering collaborative environments. Focused on enhancing service delivery and ensuring safety and customer satisfaction while recognizing contributions from all team members.
Overview
13
13
years of professional experience
Work History
Supervisor
JetBlue Airways
Jamaica, New York
10.2021 - Current
- Monitors and executes safety and security programs at the station to create a safe and secure workplace for Crewmembers and Customers.
- Manages Crewmember development through coaching, training, and performance management, while maintaining airport qualifications.
- Supports, coaches, and trains Crewmembers, encourages engagement, and plays a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback.
- Managed shift schedules for efficiency and anticipated staffing challenges.
- Ensured safety and security at station, delivered exceptional customer service, and managed escalated issues effectively.
- Led delivery of hospitality and JetBlue Promises, providing exceptional service to internal and external customers.
- Identified opportunities for improvement and successfully implemented strategic initiatives under time constraints.
Team Lead
JetBlue Airways
Jamaica, New York
10.2015 - 10.2021
- Oversees a safe and respectful workplace, addressing safety incidents and escalated operational issues while modeling exceptional customer service.
- Managed service recovery efforts, ensured hospitality delivery, and conducted briefings and observations to enhance customer satisfaction.
- Is the first level of resolution for escalated Operational irregularities and role models exceptional customer service.
- Leads a safe and secure operation and ensures respectful workplace policies are practiced and responds to any safety incidents/concerns within area of oversight.
- Manages service recovery efforts, ensures hospitality delivery, and conducts briefings and observations.
- Owns the delivery of hospitality. Conducts hospitality briefings and observations.
- Delivered exceptional hospitality by engaging with customers and ensuring their needs were met. Conducts hospitality briefings and observations.
- Understands and promotes all relevant operational metrics and policy updates.
- Communicates operational recaps and feedback to leadership through verbal or written means.
- Monitored manpower to ensure gate, baggage service office, and counter staffing during operational issues.
- Coordinated with peer and operational groups to maintain effective Airport Operation and adhere to operational plans.
Shop Manager
Fossil Group
New York, NY
01.2014 - 06.2015
- Reported operational performance to leadership, providing actionable recommendations for improvements and ensuring safe, reliable, timely operations.
- Delivered operational feedback and performance insights to leadership through verbal and written communication, enhancing decision-making processes.
- Recommended operational improvements based on performance analysis, contributing to overall operational effectiveness.
- Assumed accountability for maintaining a safe, reliable, and timely operation.
Education
Bachelor of Arts (BA) - Business Administration
York College
Jamaica, NYSkills
- Airline Operations
- Project Management
- Data Analysis
- Operational Metrics
- Continuous Improvement
- MS Office Suite
- PowerPoint
- Leadership skills
- Visual Management
Timeline
Supervisor
JetBlue Airways
10.2021 - Current
Team Lead
JetBlue Airways
10.2015 - 10.2021
Shop Manager
Fossil Group
01.2014 - 06.2015
Bachelor of Arts (BA) - Business Administration
York College