Mayren Paola Cruz Espinoza
Milwaukee,WI
Summary
Dynamic manager with a proven track record at McDonald's, excelling in team leadership and inventory management. Enhanced customer satisfaction through effective problem resolution and staff training, driving operational efficiency. Committed to maintaining safety protocols while fostering a positive work environment, resulting in improved team performance and service quality.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Manager
McDonald's
Milwaukee, WI
07.2012 - Current
- Trained and mentored team members on service standards and operational procedures.
- Implemented inventory management practices to reduce waste and optimize supply chain efficiency.
- Developed schedules to maintain adequate staffing levels during peak hours.
- Enforced safety protocols to maintain compliance with health regulations and ensure workplace safety.
- Oversaw daily operations to ensure efficient service and high-quality food production.
- Coordinated with suppliers to manage orders, deliveries, and product quality assurance processes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Cleaning Assistant
Irene's Cleaning Service
Milwaukee, WI
09.2023 - 09.2024
- Maintained cleanliness and organization of assigned areas following established protocols.
- Operated cleaning equipment effectively, ensuring high standards of hygiene were met.
- Assisted in inventory management by restocking cleaning supplies as needed.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
Education
High School Diploma -
Colegio De Bachilleres
Tlaxcala México Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Goal setting
- Safety procedures
- Clear communication
- Work prioritization
- Inventory management
- Problem resolution
- Positive attitude
- Attention to detail
- Staff management
Certification
Food safety
Timeline
Cleaning Assistant
Irene's Cleaning Service
09.2023 - 09.2024
Manager
McDonald's
07.2012 - Current
High School Diploma -
Colegio De Bachilleres