Maysa Segovia
Mililani
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Aquatic Director
Kaimukī-Waialae YMCA / Mililani YMCA
09.2023 - Current
- Developed and managed aquatic programs to enhance participant engagement, safety, and community participation.
- Supervised daily aquatic facility operations, including scheduling, staffing, maintenance, and regulatory compliance.
- Trained, mentored, and evaluated lifeguard and instructional staff, fostering a culture of professionalism and teamwork.
- Managed staff scheduling and program budgets, ensuring efficient resource use and uninterrupted operations.
- Served as primary contact for parents and patrons, resolving concerns professionally while upholding organizational standards.
Lead Age Group Coach
Aloha Aquatics Association
10.2022 - Current
- Designed and implemented seasonal training plans for competitive age-group swimmers emphasizing aerobic development, technique progression, and race preparation.
- Coached swimmers across multiple competitive levels (Green through Senior), focusing on performance improvement and injury prevention.
- Managed parent and swimmer communication, setting expectations and resolving concerns to support a positive team culture.
- Assisted with meet planning, swimmer entries, and on-deck coaching at competitions.
- Supported athlete development through goal setting, performance tracking, and consistent feedback.
- Mentored junior coaches to enhance teaching techniques and athlete engagement.
Swimming Pool Front Desk Intern (Unpaid)
American Club Taipei
02.2025 - 05.2025
- Delivered English-Chinese translation services to enhance communication between staff and patrons.
- Facilitated coordination and logistical support for aquatic events.
- Managed guest check-in and check-out processes to ensure seamless arrival and departure experiences.
- Assisted in resolving guest inquiries and concerns to enhance overall satisfaction levels.
Swim Instructor / Red Cross Certified Lifeguard
Mililani Town Association
07.2021 - 08.2024
- Delivered swim instruction to children of all ages, supporting skill development and swim team pipeline growth.
- Maintained a safe aquatic environment through vigilant lifeguarding and rule enforcement.
- Instructed diverse groups in swimming techniques and water safety practices.
- Developed individualized lesson plans tailored to varying skill levels and age groups.
Swim Team Coach / Swim Instructor / Lifeguard
Kaimukī-Waialae YMCA / Mililani YMCA
05.2017 - 09.2023
- Coached novice through advanced swim team levels, introducing and refining technical skills with a focus on long-term athlete development.
- Developed customized training programs enhancing swimmer performance and technique.
- Led daily practices focusing on skill development and team cohesion.
- Mentored junior coaches, fostering professional growth and teamwork.
- Organized competitive events, ensuring compliance with safety regulations and standards.
Education
Bachelor of Arts - Chinese
University of Hawai'i At Mānoa
Honolulu, HI08.2025
Skills
- Customer service
- Critical thinking
- Customer relations
- Problem resolution
- Conflict resolution
- Scheduling
Certification
- American Red Cross Lifeguard Certification
- Red Cross Basic Life Support (BLS)
- Emergency Oxygen Administration
- YMCA V6 Swim Lessons Instructor
- YMCA Swim Officials I
- PADI Open Water Diver
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Swimming Pool Front Desk Intern (Unpaid)
American Club Taipei
02.2025 - 05.2025
Associate Aquatic Director
Kaimukī-Waialae YMCA / Mililani YMCA
09.2023 - Current
Lead Age Group Coach
Aloha Aquatics Association
10.2022 - Current
Swim Instructor / Red Cross Certified Lifeguard
Mililani Town Association
07.2021 - 08.2024
Swim Team Coach / Swim Instructor / Lifeguard
Kaimukī-Waialae YMCA / Mililani YMCA
05.2017 - 09.2023
Bachelor of Arts - Chinese
University of Hawai'i At Mānoa