May Sandi Tun

• Supported daily operations in a high-volume Delivery Station processing 10,000+ packages per shift while maintaining safety, quality, and productivity standards
  • Executed problem solve processes including repackaging damaged items, correcting missorts, handling return-to-station packages, and reducing repeat defects by 15%
  • Assisted drivers with route issues, missing packages, and delivery discrepancies, resolving 40+ cases per shift to protect customer-focused performance
  • Conducted sweeping, staging audits, and dispatch checks to improve on-time departures and sustain 98%+ on-time delivery metrics
  • Demonstrated leadership by supporting new hires and collaborating with Operations, Safety, and Quality teams to improve workflow efficiency by 12%

• Delivered customer-focused service to 100+ customers per shift by assessing needs and providing tailored product recommendations to drive sales performance
• Demonstrated leadership by supporting store operations, training new associates, and maintaining visual merchandising standards to enhance presentation and revenue
• Utilized POS systems to process transactions accurately while managing cash handling with minimal discrepancies
• Assisted in inventory management by tracking stock levels, conducting replenishment activities, and supporting shrink reduction efforts
• Maintained safety and loss prevention standards in a fast-paced retail environment while consistently meeting attendance and performance targets

• Analyzed large operational and business datasets using SQL and Excel to identify trends and deliver actionable insights supporting strategic decisions
  • Developed data visualization dashboards using Tableau to improve reporting accuracy, accessibility, and executive visibility
  • Cleaned, validated, and audited datasets to ensure data integrity and consistency across multiple sources
  • Tracked productivity and performance metrics, identifying process improvement opportunities that increased reporting efficiency by 20%
  • Collaborated with cross-functional teams to streamline data collection and support recurring dashboards and performance reports

•Supported instructors in delivering IT and computing coursework to 30+ students per class while reinforcing key technical concepts
• Facilitated classroom activities to enhance student engagement and improve overall learning outcomes
• Assisted in curriculum implementation and classroom management to maintain structured and productive learning environments
• Mentored diverse learners through individualized guidance and hands-on academic support
• Maintained accurate records of student progress, attendance, and behavior for performance tracking and reporting