Maysi Rivera
Sunnyside,WA
Summary
Dynamic Patient Registration Representative with extensive experience at Astria Sunnyside Hospital, excelling in patient relations and insurance verification. Proven ability to enhance patient satisfaction through effective appointment scheduling and billing processes. Skilled in electronic recordkeeping and committed to maintaining HIPAA compliance while ensuring patient confidentiality. CPR certified and dedicated to delivering exceptional customer service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Registration Representative
Astria Sunnyside Hospital
Sunnyside, WA
02.2025 - Current
Check in patients to the emergency room
Answer all phone calls and direct patients to the correct departments
Enter patient information
Billing and payments
Insurance verification
Laboratory Phlebotomist
Docere Integrated Medicine
Auburn
01.2025 - Current
Became a certified phlebotomist technician during my time at docere.
Patient Registration Representative
Docere Integrated Medicine
Auburn
05.2024 - 02.2025
Scheduling appointments for patients
Answer all phone calls and customer service
Billing and payments
Running the front desk alone
Patient information
Education
High School Diploma -
Sunnyside High School
Sunnyside, WA06.2020
Skills
- Payment collection
- Insurance verification
- Patient confidentiality
- Eligibility determination
- Patient relations
- Appointment scheduling
- Professionalism and ethics
- Electronic recordkeeping
- Medical terminology
- Data entry
- HIPAA compliance
- Computer proficiency
- Customer service
- Cash handling
- CPR certified
Certification
Certified phlebotomist technician
Languages
Spanish
Full Professional
Timeline
Patient Registration Representative
Astria Sunnyside Hospital
02.2025 - Current
Laboratory Phlebotomist
Docere Integrated Medicine
01.2025 - Current
Patient Registration Representative
Docere Integrated Medicine
05.2024 - 02.2025
High School Diploma -
Sunnyside High School