Mayson Gibson
Joliet,IL
Summary
Dynamic Shift Manager with a proven track record at Potbelly Sandwich Company, excelling in employee training and customer service. Enhanced team performance and customer satisfaction through effective decision-making and relationship building. Skilled in resolving escalated issues, ensuring a seamless experience for guests while maintaining operational excellence.
Overview
7
7
years of professional experience
Work History
Shift Manager
Potbelly Sandwich Company
08.2023 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- improved employee performance and customer satisfaction.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Registration Receptionist
Legacy Adventure Park
04.2019 - 04.2023
- Managed guest check-in and registration processes efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated group bookings and special event registrations seamlessly.
- Maintained accurate records of guest information in the registration system.
Crew Team Member
Chick-fil-A
01.2022 - 06.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Resolved customer complaints promptly, enhancing the dining experience and fostering positive relationships.
- Maintained accurate cash register operations, ensuring financial accountability within daily transactions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma - General Studies
Joliet Junior College
Joliet, ILSkills
Decision-making
Timeline
Shift Manager
Potbelly Sandwich Company
08.2023 - Current
Crew Team Member
Chick-fil-A
01.2022 - 06.2022
Registration Receptionist
Legacy Adventure Park
04.2019 - 04.2023
High School Diploma - General Studies
Joliet Junior College