Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Mayte Columbie

phoenix,AZ

Summary

Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.

Overview

10
10
years of professional experience

Work History

Nail Technician

JUST BEAUTIFULL NAILS
09.2021 - Current
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Customer Service Representative

PLS Financial Services
01.2017 - 10.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.


Tax Specialist

USA Income Tax Services
10.2015 - 04.2019
  • Managed a diverse portfolio of clients, delivering high-quality service and fostering long-term relationships.
  • Managed tax submissions and made sure all information complied with regulations.
  • Prepared accurate and timely federal, state, and local income tax returns for individuals, businesses, and non-profit organizations.
  • Reviewed workpapers prepared by other staff members ensuring accuracy before finalizing documents for submission.
  • Enhanced client satisfaction by providing thorough tax analysis and recommendations.

Education

High School Diploma -

MARYVALE HIGHSCHOOL
Phoenix, AZ

Skills

  • Customer service
  • Conflict resolution
  • Sales techniques
  • Active listening
  • Communication skills
  • Attention to detail
  • Financial analysis
  • Problem solving
  • Verbal/written communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Nail Technician

JUST BEAUTIFULL NAILS
09.2021 - Current

Customer Service Representative

PLS Financial Services
01.2017 - 10.2020

Tax Specialist

USA Income Tax Services
10.2015 - 04.2019

High School Diploma -

MARYVALE HIGHSCHOOL

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Mayte Columbie