Summary
Overview
Work History
Education
Skills
Certification
Holistic Health Coach
References
Timeline
Generic

Maytée Lopez

Las Vegas

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server/Manager

Javiers Mexi Grill
02.2012 - 01.2022
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Conducted performance evaluations to identify needed merit raises or disciplinary actions.
  • Enforced compliance with uniform and personal presentation standards.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.

Education

Associate of Arts - Culinary Arts

Orange Coast College
Costa Mesa, CA
06.2014

High School Diploma -

Marina High School
Huntington Beach, CA
06.2012

Skills

  • Operating system management
  • Team Training
  • Backup Management
  • Crew Coordination
  • Policy Implementation
  • Restaurant Operations
  • Capacity Planning
  • Customer Service
  • Team Leadership
  • Problem-Solving
  • Reliable and Responsible
  • Relationship Building
  • Conflict Resolution
  • Money Handling
  • Critical Thinking
  • Staff Supervision
  • Calm and Pleasant Demeanor

Certification

AADP (American Association of Drugless Practitioners), IPHM (International Practitioners of Holistic Medicine) and IGCT (International Guild of Complementary Therapists)

Holistic Health Coach

Certified June 2024

Licensed and insured holistic health coach based on Tradition Chinese Medicine and Ayurveda

References

Javier Sosa CEO Javier’s Mexi Grill

(949) 939-8711


Jose Fernandez Colleague

(949) 939-2535

Timeline

Server/Manager

Javiers Mexi Grill
02.2012 - 01.2022

Associate of Arts - Culinary Arts

Orange Coast College

High School Diploma -

Marina High School

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Maytée Lopez