Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Serr

Toledo,OH

Summary

Dynamic professional with extensive experience in restaurant operations at Denny's, excelling in guest experience optimization and team training. Proven ability to enhance service quality and foster customer loyalty through effective complaint handling and staff motivation. Skilled in food safety and sanitation, ensuring compliance and high standards in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Server/Manager

Dennys Restaurant
12.2014 - 05.2023
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.

Maid/Supervisor

Tori's Clean Sweep
11.2001 - 03.2022
  • Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
  • Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
  • Engaged positively with residents while cleaning apartments and common areas.
  • Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.
  • Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
  • Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.

Laborer Operator

Supplemental Staffing
02.2012 - 06.2014
  • Supported team members by sharing knowledge of proper tool usage, safety procedures, and other essential skills for job success.
  • Assisted in the successful completion of various construction projects, contributing to a safe and productive work environment.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Kept machinery in proper working order by repairing and replacing malfunctioning parts.
  • Contributed to timely project completions with effective collaboration among team members and efficient task execution.
  • Promoted a positive working environment by fostering open communication between team members and demonstrating strong leadership skills when necessary.
  • Performed frequent heavy lifting up to Number pounds, climbing and working in confined spaces to achieve company goals.
  • Safeguarded company assets with strict adherence to security protocols while operating heavy machinery or handling sensitive materials.
  • Enhanced project efficiency by consistently completing tasks within established deadlines and meeting quality standards.
  • Complied with legal and company requirements to create safe, efficient work environment.

Education

Associate Degree In Nursing - Medical Assistant

Southwestern University
Toledo, OH
06.2012

Diploma - High School

Start High School
Toledo, OH
06.1999

Skills

  • Operating system management
  • Team Training
  • Backup management
  • Crew coordination
  • Policy implementation
  • Restaurant operations
  • Incident management
  • Server virtualization
  • Server monitoring
  • Casual dining services
  • Guest experience optimization
  • Cleaning and sanitation
  • Guest service
  • Food safety
  • Food presentation
  • Complaint handling
  • Staff motivation
  • Table bussing

Timeline

Server/Manager

Dennys Restaurant
12.2014 - 05.2023

Laborer Operator

Supplemental Staffing
02.2012 - 06.2014

Maid/Supervisor

Tori's Clean Sweep
11.2001 - 03.2022

Associate Degree In Nursing - Medical Assistant

Southwestern University

Diploma - High School

Start High School

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Victoria Serr