Mayvelyn Valente
Margaritaville Resort Lake Tahoe
SOUTHLAKETAHOE,CA
20
Years of experience
Hospitality and Accounting Professional experienced in night audit, cash handling, reconciliations, and daily reporting. Delivered exceptional guest experiences through effective service recovery, team coordination, and professional handling of front desk operations. Contributed to financial integrity through accurate recordkeeping, payroll processing, and resolution of billing issues.
Work History
Night Audit Supervisor
5 Months- Supervised overnight front desk operations and supported guests with check-in, check-out, and service requests.
- Prepared audit reports for management review and communicated exceptions requiring follow-up.
- Reconciled daily guest folios and cash deposits to maintain accurate overnight financial records.
- Verified room charges, payments, and adjustments using property management system reports.
- Resolved guest concerns during overnight shifts with professional, timely service recovery.
- Coordinated with housekeeping and security to address room status updates and overnight incidents.
- Maintained detailed shift logs and passed accurate operational updates to day management.
- Provided quick, complete responses to guest requests and concerns to create pleasant stays.
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
Payroll Processor
1 Year 4 Months- Processed biweekly payroll accurately, ensuring timely wages for hourly and salaried resort associates.
- Reviewed timecards and attendance records to resolve discrepancies before payroll submission.
- Audited payroll data for compliance with wage, tax, and overtime requirements.
- Calculated deductions, garnishments, and benefits contributions with strong attention to detail.
- Coordinated with HR and department leaders to verify hours, leave, and pay adjustments.
- Maintained employee payroll records and updated direct deposit, tax, and withholding information.
- Responded to payroll inquiries, explaining paycheck issues and correcting errors promptly.
Accounting Clerk
2 Years 3 Months- Reconciled bank, cash, and ledger accounts to maintain accurate financial records.
- Processed accounts payable invoices, verified coding, and routed documents for approval.
- Posted journal entries and updated general ledger with consistent attention to detail.
- Reviewed guest folios and corrected billing discrepancies before statement distribution.
- Assisted with daily cash reports, deposit tracking, and transaction balancing.
Accounts Receivable Clerk
3 Years 1 Month- Reconciled daily receivables, deposits, and payment postings across accounting records.
- Applied payments, credits, and write-offs while maintaining detailed account records.
- Resolved billing discrepancies by researching charges and coordinating with departments.
- Processed guest folios, invoices, and billing adjustments with strong accuracy.
- Monitored aging reports and followed up on overdue balances through collections calls.
- Submitted cash and check deposits and generated cash receipts to record money received.
Front Desk Agent
2 Years 1 Month- Managed guest check-in and check-out while verifying reservations, identification, and room assignments.
- Processed payments, deposits, and folio adjustments accurately using property management systems.
- Resolved guest concerns promptly, coordinating with housekeeping, maintenance, and other departments.
- Answered incoming calls and provided resort, casino, and spa information with clear communication.
- Supported reservation updates, special requests, and rate changes while maintaining booking accuracy.
- Trained new front desk staff on service standards, system navigation, and guest procedures.
- Monitored lobby activity and prioritized service flow during high-volume arrivals and departures.
- Documented incidents, guest preferences, and follow-up items to ensure consistent service continuity.
- Collected room deposits, fees, and payments.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
Education
High School Diploma
Skills
Night audit reports
Overnight supervision
Time management
Reservation system expertise
Financial reconciliation
Financial auditing
Cash handling experience
Cash handling
Posting charges
Issue resolution
Guest services
Customer service
Problem-solving
Guest support
Charge processing
Strong attention to detail
Operational reporting
Timeline
Night Audit Supervisor
Margaritaville Resort Lake Tahoe
05.2026 - CurrentRead More
Payroll Processor
Margaritaville Resort Lake Tahoe
12.2024 - 04.2026Read More
Accounting Clerk
Edgewood Tahoe Resort
08.2022 - 11.2024Read More
Accounts Receivable Clerk
Bally's Lake Tahoe
07.2019 - 08.2022Read More
Front Desk Agent
Montblue Resort Casino and Spa
06.2017 - 07.2019Read More
South Tahoe High School
High School Diploma
Read More