Mazharul Choudhury
Cheektowaga,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
United Airlines
11.2018 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
- Ensured timely boarding for passengers with disabilities, carefully navigating through crowded terminals.
Server
OTG Management EWR Airport
09.2014 - 11.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Receptionist
HMS Host
12.2010 - 09.2014
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Responded to inquiries from callers seeking information.
Education
Associate of Arts - History
Brindaban Government Collage
Habiganj, Bangladesh.07.1998
High School Diploma -
Habiganj High School
Habiganj, Bangladesh.04.1995
Accomplishments
I was Employee of the month in Newark International Airport for 3 times.
Languages
Bengali
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
United Airlines
11.2018 - Current
Server
OTG Management EWR Airport
09.2014 - 11.2018
Receptionist
HMS Host
12.2010 - 09.2014
Associate of Arts - History
Brindaban Government Collage
High School Diploma -
Habiganj High School
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