Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mazin Elfaki

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Help Desk Technician

WORLDPAC
08.2022 - Current
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.

Help Desk Analyst

Kiani Llc
01.2021 - 08.2022
  • Logged support tickets and closed when issues were resolved.
  • Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Managed critical incidents effectively under high-pressure situations while maintaining professional communication with affected parties.
  • Collaborated effectively with cross-functional teams on large-scale projects, ensuring seamless integration of end-user support throughout the project lifecycle.
  • Activated accounts for clients interested in new services.
  • Installed and updated hardware, software and applications on Mac and PC devices.
  • Maximized use of hardware and software by training users and interpreting instructions.
  • Provided on-call support for critical issues

Education

High School Diploma -

Owings Mills High School
Owings Mills, MD
06.2019

Skills

  • Logging support tickets
  • Network Troubleshooting
  • jira
  • Technical issues analysis
  • Desktop support
  • Incident Management
  • ITIL Knowledge

Timeline

Help Desk Technician

WORLDPAC
08.2022 - Current

Help Desk Analyst

Kiani Llc
01.2021 - 08.2022

High School Diploma -

Owings Mills High School

Similar Profiles

CREATE PROFILE
Mazin Elfaki