Mbambi Kuhanda
Lewis Center,OH
Summary
Focused experienced in overseeing social media marketing for growing organizations. Accomplished in improving lead prospecting, customer acquisition and brand awareness. Offers top skills in planning and project management.
Overview
11
11
years of professional experience
Work History
Social Media Specialist and Customer Support
Elite Communications Inc
01.2020 - Current
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Increased brand awareness by developing and implementing targeted social media campaigns.
Field Technician
Time Warner Cable
05.2014 - 03.2020
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
Information Technology Intern
Dell
04.2019 - 02.2020
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Conducted research on emerging technologies to identify opportunities for innovation and improvement within the organization.
- Maintained up-to-date knowledge of industry trends and advancements through ongoing professional development activities such as attending conferences and workshops.
Education
Associate of Applied Science - Network And System Administration
ITT Technical Institute
Arlington, TX06-2014
Skills
- Social media strategy
- Content marketing
- Social media marketing
- Performance tracking
- Social media monitoring
- Social media platforms
- Content scheduling
- Social media posting
- Audience outreach
- Influencer marketing
- Social media management
Languages
French
Professional Working
Swahili
Full Professional
Timeline
Social Media Specialist and Customer Support
Elite Communications Inc
01.2020 - Current
Information Technology Intern
Dell
04.2019 - 02.2020
Field Technician
Time Warner Cable
05.2014 - 03.2020
Associate of Applied Science - Network And System Administration
ITT Technical Institute
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