Meghan Bourda
Houston,TX
Summary
Experienced and versatile customer support professional with a strong track record of enhancing office operations in fast-paced environments. Adept at utilizing quick thinking and exceptional communication skills to facilitate efficient office functioning. Highly organized and detail-oriented, with a proven talent for providing administrative support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Customer Service Rep 10M
HISD
08.2023 - Current
- Works closely with the service desk for services related to educational technologies.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
Director of First Impressions
HISD
08.2022 - 08.2023
- Exhibited professionalism and composure in stressful circumstances.
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Maintained area near entrance to create welcoming and inviting environment for guests.
- Assumed responsibility to notice guest dissatisfaction and used best judgment to rectify situation.
Front of House Team Leader
Pappadeaux’s
05.2017 - 06.2022
- Seafood Kitchen
- Supervised server balance and table turnover, ensuring optimal customer seating and satisfaction
- Demonstrated natural leadership abilities in overseeing the dining area and implementing
- Maintained open communication channels with the kitchen team to assess cooking times, prevent worker overload, and minimize customer dissatisfaction.
Front-End Associate• H
E-B
03.2020 - 06.2021
- Served customers with knowledgeable, friendly support at each stage of shopping and purchasing
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Learned and maintained in depth understanding of product information, providing knowledgeable responses to diverse questions.
Internship Student
Texas Department Of Transportation
12.2018 - 05.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Sorted, organized, and maintained files.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
Bachelor of Business Management -
Texas State University
San Marcos, TX05.2025
Skills
- Document and Records Management
- Administrative and Office Support
- Information Protection
- Customer Relations
- Microsoft Office
- Data Entry and 10-Key
Certification
- MCAS - Microsoft Certified Application Specialist
Timeline
IT Customer Service Rep 10M
HISD
08.2023 - Current
Director of First Impressions
HISD
08.2022 - 08.2023
Front-End Associate• H
E-B
03.2020 - 06.2021
Internship Student
Texas Department Of Transportation
12.2018 - 05.2019
Front of House Team Leader
Pappadeaux’s
05.2017 - 06.2022
Bachelor of Business Management -
Texas State University