Detail-oriented administrative professional with 12 years of customer service experience, enhancing office efficiency through strategic document management and effective task coordination. Skilled in managing sensitive information and maintaining organized records while fostering positive relationships. Drives operational efficiency by streamlining functions and managing schedules in fast-paced environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Office Administrator
D Commercial Refrigeration
10.2018 - Current
Served as primary point of contact for customers and staff, efficiently managing multi-line telephone calls and messages to ensure clear communication.
Perform daily administrative duties including scanning, copying, faxing, document organization, proofreading, and data entry.
Maintain organized office records and redesign filing system, enhancing document accessibility.
Communicated professionally with customers and employees, resolving concerns and fostering positive working relationships.
Verify employee time records for payroll and assist with maintaining an organized, OSHA-compliant workplace.
Tracked and processed bills, invoices, and receipts in QuickBooks to maintain accurate financial records.
Coordinated dispatching, routing, and tracking for fleet of 8 vehicles, ensuring timely follow-up and precise information management.
Bartender
The Fort Worth Club
09.2016 - 10.2018
Provided professional, attentive customer service in a fast-paced environment while managing multiple customer needs simultaneously.
Delivered attentive customer service in fast-paced environment, managing multiple customer needs to enhance overall experience.
Addressed customer concerns promptly, fostering positive experiences through dedicated service.
Maintained an organized and sanitary workspace to support efficient and accurate service.
Organized inventory and storage procedures to ensure timely availability of supplies for efficient service.
Bartender
Landmark Bar and Kitchen
08.2015 - 09.2016
Delivered consistent, personable customer service in high-volume setting, resulting in increased customer satisfaction and loyalty.
Utilized strong conflict-resolution skills to address dissatisfied customers, effectively resolving concerns and restoring positive experiences.
Maintained secure cash drawers, identifying and resolving discrepancies to ensure accurate financial operations.
Developed and implemented cleaning procedures and schedules for servers and bartenders, ensuring a hygienic and organized work environment.
Achieved rapid advancement by demonstrating strong work ethic and organizational skills. due to strong work ethic, organizational skills, and reliability.
Education
High School Diploma -
Aledo Highschool
01-2010
Skills
Account reconciliation
Data entry
Office Coordination
Office management
Problem resolution
Conflict resolutions
Onboarding New Employees
Mail handling
File organization
Payroll
Schedule and calendar management
Certification
Notary Public
ADDITIONAL STRENGTHS
Proficient in Quickbooks, Quickbase, Trello and Microsoft programs.
Highly organized
Strives to be the "go to" person for difficult tasks and problems