McAllister Craig
Muncie,IN
Summary
Dynamic Service Advisor with proven success at Hyundai and Genesis of Noblesville, consistently writing 15-25 repair orders daily while maintaining exceptional customer satisfaction. Skilled in workload management and service scheduling, I enhance shop efficiency and drive profitability, ensuring technicians maximize their earnings through effective parts procurement and technical expertise.
Overview
9
9
years of professional experience
Work History
Service Advisor
Hyundai and Genesis Of Noblesville
Noblesville, IN
08.2024 - Current
- On an average day, we handle 40 cars with 4 advisors.
- Having worked there for over a year, I have not had a bad month in CSE.
- Writing between 15 and 25 cars per day while keeping a great ELR and profit margin.
- I manage the workload, make sure the shop is moving efficiently, and help the technicians make more and more money.
Service Writer
Honda of Fort Myers
Fort Myers, FL
06.2020 - 07.2024
- Average day we do 135 cars with 8 advisors.
- Working there over a year I have not had a bad month in CSE.
- Writing between 22-26 cars per day while keeping a great ELR and profit margin.
- I manage the work load make sure the shop is moving efficiently, and making the technicians more and more money.
Service Writer
EdMartin Toyota
Noblesville, IN
01.2018 - 01.2020
- My manager asked me if I wanted to be a service writer, and I became hooked since.
- I trained for 2 months, and after that they let me loose, I would write anywhere between 20-30 RO PER day and would average $45,000 Bi weekly.
- While writing an insane amount of cars I would keep a good csi score and grow a large client base.
Team Leader
Chick-Fil-A
Noblesville, IN
01.2016 - 01.2018
- I was in charge of leading the morning crew, making sure that every task was completed while running the drive thru during this.
- This taught me that multi-tasking is very important.
Education
High School -
Connections Academy
Indianapolis, IN06.2020
Trade school -
Lincoln College Of Technology
Indianapolis, INSkills
- Customer service
- Workload management
- Service scheduling
- Repair order documentation
- Technical expertise
- Parts procurement
References
- Sarah Howell, Service Lane Manager Honda, +1 (239) 766-9335, 01/01/17, 01/01/20
- John Alexander, Mentor, +1 (463) 212-4962, 01/01/20, 01/01/22
- Brandon Kirk, Youth Pastor, (765) 620-8670
Timeline
Service Advisor
Hyundai and Genesis Of Noblesville
08.2024 - Current
Service Writer
Honda of Fort Myers
06.2020 - 07.2024
Service Writer
EdMartin Toyota
01.2018 - 01.2020
Team Leader
Chick-Fil-A
01.2016 - 01.2018
High School -
Connections Academy
Trade school -
Lincoln College Of Technology
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