McArthur Franck
Kennesaw,GA
Summary
Tech professional with 16 years in technology, logistics, and retail.
Successfully trained teams, led operational tasks, and ensured
compliance with standards. Eager to contribute to an organization that
values growth and critical thinking.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Material Handler 3 / Navigator (trainer)
US AutoForce
Acworth, Georgia, United States
06.2023 - 12.2025
- Offloaded 6 trucks a day, totaling 4000-5000 units of tires, resulting in all products being put away and the warehouse dock floor being clear for the day
- Trained 16 new employees for 3 weeks each, in all warehouse standards and safety procedures, ensuring compliance and protocol were followed in all areas
- Led 15-man groups for two to three weeks while supervisors or management needed to step away, resulting in tires being put away and all tasks being completed for the shift
- Promoted 2 time over 1 year (Material Handler 1 to lead Material Handler 3)
Tier 1 Help Desk Support @ State Farm
Randstad
Dunwoody, Georgia, United States
09.2022 - 02.2023
- Used ServiceNow Ticketing system, handling 10 - 20 tickets a day, solving front-end clients' needs and wants, and closing multiple tickets
- Provided helpdesk support to in-office and out-of-office employees in the field, resulting in 100% up time to assist with clients' needs
- Replaced or fixed phones, printers, and headsets through the ordering system to be delivered the next day, improving production workflows
- Onboarded, on average, 6 new employees with login credentials and tokens for laptops and other State Farm devices, ensuring employees are ready for their start date
PC Technician
Hazel Heritage
Lithia Springs, Georgia, United States
05.2021 - 02.2023
- Repaired hardware failures in desktops, laptops, monitors, cables, and peripherals (printers, docking stations)
- Performed component-level upgrades, including RAM installations, SSD, HDD migrations, motherboards, and CPU/GPU replacements to extend device lifecycles
- Resolved conflicts with driver issues and troubleshot connectivity issues, including LAN and routers, improving internet reception 100%
QSR System Support
Honor Built
McDonough, Georgia, United States
11.2021 - 03.2022
- Troubleshot POS & kitchen Infrastructure & drive-thru, ensuring kiosks and digital menu boards are operational for business hours
- Technical Troubleshooting: Supported teams, diagnosed and fixed issues related to software, networking, and hardware to keep operations running during busy hours
- Used ServiceNow ticketing system, handled 6 - 10 tickets a day, plus phone support for end users, and closed multiple tickets
- Replaced or fixed phones, printers, and headsets through the ordering system to be delivered the next day or within 3 days by UPS or FedEx, meeting company metrics
Lot Associate / Freight Associate
The Home Depot Inc
Smyrna, Georgia, United States
06.2018 - 10.2021
Freight / Presentation Expert
Target
Austell, Georgia, United States
10.2015 - 10.2018
Lead Security Guard
Metro One Loss Prevention
Manhattan, New York, United States
08.2012 - 07.2015
Education
Bachelor of Science - Computer Science
Georgia Highlands College
Skills
- Hardware maintenance and repair
- Network troubleshooting
- Technical support
- Windows 10 and 11
- Linux operating system
- MacOS expertise
- Microsoft 365 Office suite
- Critical thinking
- Peripheral management
- Planning and organization
- Detail orientation
- Initiative and leadership
- Problem solving
- Software installation and configuration
Certification
- Per Scholas, Atlanta, GA DEC 2025 - APR 2026
- CompTIA Security +
- Splunk Core Certified User in-progress
- Google IT Support
Timeline
Material Handler 3 / Navigator (trainer)
US AutoForce
06.2023 - 12.2025
Tier 1 Help Desk Support @ State Farm
Randstad
09.2022 - 02.2023
QSR System Support
Honor Built
11.2021 - 03.2022
PC Technician
Hazel Heritage
05.2021 - 02.2023
Lot Associate / Freight Associate
The Home Depot Inc
06.2018 - 10.2021
Freight / Presentation Expert
Target
10.2015 - 10.2018
Lead Security Guard
Metro One Loss Prevention
08.2012 - 07.2015
Bachelor of Science - Computer Science
Georgia Highlands College