McClane Catherine Ozowski
Plano,Texas
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Victoria's Secret & PINK
11.2023 - Current
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Helped customers complete purchases, locate items, and join reward programs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used POS system to process sales, returns, online orders, and gift card activations.
Service Assistant
PF Changs Restaurant
08.2020 - 11.2023
- Supported serving staff in delivering accurate and well-presented food orders.
- Exposition for the food window making sure food gets to the guest warm and on time, while also running the food myself if needed.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Finished my server training, but because of jam scheduling I was never scheduled as a server.
- Maintained clean and orderly appearance throughout kitchen and dining area also assisted wiping down tables to provide a welcoming environment.
- Developed and coordinated trainee's to help new employee's learn company policies and procedures and job tasks.
- Completed my server training before completing my time with PF. Chang's.
Cashier
Kroger
08.2021 - 10.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provide store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Working when COVID protections were being put up.
Education
High School Diploma -
Plano Sr High School
Plano, TX06.2033
Skills
- Team Leadership
- Customer Service
- Food Service
- Teamwork and Collaboration
- Cross-Selling and Upselling
- POS System Operation
- Sales floor organization
- Customer Engagement
- Meeting Sales Goals
- Retail Store Operations
Timeline
Retail Sales Associate
Victoria's Secret & PINK
11.2023 - Current
Cashier
Kroger
08.2021 - 10.2021
Service Assistant
PF Changs Restaurant
08.2020 - 11.2023
High School Diploma -
Plano Sr High School
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