Mccrae Medina
Los Angeles,California
Summary
Versatile and professional individual excelling in serving as the initial point of contact for patients. Expertise lies in verifying insurance, managing paperwork, and ensuring accurate preparation of records. Dedicated to delivering personalized service and high-quality patient care with a patient-oriented approach. Proficient in MS Office and EHR systems, with a comprehensive understanding of medical terminology to navigate healthcare environments efficiently.
Overview
7
7
years of professional experience
Work History
Medical Administrative Assistant
Your Behavioral Health/Neurowellness
05.2023 - Current
- Aggregate data, including patients' requests for psychopharmaceutical medications
- Administer psychological measurements tools, such as PHQ-5, YBOC, and PCL-5, in preparation for psychiatrist/nurse's review
- Devised and streamlined organizational and training methods for new employees to sustain the growth of the patient base and company protocols
- Cultivate professional relationships with outside resources such as therapists, clinicians, pharmacists, and pharmaceutical representatives
- Process prior authorization from insurance companies to ensure coverage of medications based on diagnosis and needs of the patient(s).
- Moderate to advanced administrative skills, including calendaring, email/letter correspondence, business etiquette, HIPAA adherence, and patient management/care.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
New Patient Coordinator
Southern California Reproductive Center (SCRC)
02.2018 - 03.2024
- Led the department to support prospective and new patients to learn more about our center and services
- Generated over $60k monthly in revenue based on soft sales in establishing patients with our center
- Created and piloted training resources and a progress tracker for new Coordinators for the role/position
- Helped brainstorm ways to improve KPI metrics with marketing events/informational seminars, social media content, and promotions.
Patient Financial Counselor
Spring Fertility
11.2022 - 02.2023
- Effectively educated patients on the financial aspect of fertility services and cycles through written correspondence and counseling appointments, with a 24-business hour turnaround
- Presented patients with cost-effective methods and negotiated payment plans, including insurance authorizations to plan for fertility treatments
- Collected payments of up to 20,000 dollars per day for services in support of two fertility specialists
- Maintained five-star patient satisfaction ratings for counseling and customer services.
- Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
- Developed customized payment solutions based on individual patient needs, promoting long-term account sustainability.
Education
Master of Science - Clinical Psychology
Capella University
Minneapolis, MN12.2023
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH12.2018
Skills
- Mac OS
- Google Products
- Instant Messaging Communication Platforms
- Managing Calendars, Appointments - Expert
- Event Planning
- Document Management
- Clinical Documentation
- ICD-10 Coding
Volunteer
Volunteer as an advocate for Domestic Violence Survivors
Timeline
Medical Administrative Assistant
Your Behavioral Health/Neurowellness
05.2023 - Current
Patient Financial Counselor
Spring Fertility
11.2022 - 02.2023
New Patient Coordinator
Southern California Reproductive Center (SCRC)
02.2018 - 03.2024
Master of Science - Clinical Psychology
Capella University
Bachelor of Arts - Psychology
Southern New Hampshire University
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