Mcgraw Moricin
Miami,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Driver Sales Representative
Uber Eats
Miami , FL
09.2021 - 09.2024
- Delivered products to customers in a timely and safe manner.
- Developed relationships with customers to ensure repeat business.
- Provided excellent customer service by responding promptly to customer inquiries.
- Maintained accurate records of deliveries, including invoices, payments and inventory.
- Performed daily pre-trip inspections on assigned vehicles.
- Ensured compliance with all applicable laws and regulations related to the transportation industry.
- Assisted in loading and unloading goods from delivery vehicles when necessary.
- Communicated regularly with dispatch regarding route changes or delays due to traffic conditions.
Driver
DoorDash
Miami, FL
06.2021 - 09.2024
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Logged deliveries, drop-off times and special conditions in company system.
- Transported clients to specified destinations safely and on-time.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
Customer Service Desk Cashier
Wendys Restaurant
Miami , FL
11.2017 - 10.2018
- Greeted customers and provided excellent customer service.
- Processed cash, check, and credit card payments accurately and efficiently.
- Provided assistance to customers in locating products throughout the store.
- Checked out customers quickly and efficiently while maintaining high levels of accuracy.
- Addressed customer inquiries regarding store policies and services.
- Maintained an organized workspace to ensure efficient processing of transactions.
- Balanced cash drawers at the end of each shift.
- Answered phone calls from customers inquiring about product availability or pricing information.
- Assisted customers in carrying items from checkout counter to their vehicles upon request.
Education
High School Diploma -
North Miami Beach High School
North Miami Beach, FL08-2004
Skills
- Prioritization
- Geographical knowledge
- Route Planning
- Scheduling Coordination
- Calendar Management
- Materials Distribution
Languages
Haitian/ Creole
Native/ Bilingual
Certification
- Forklift operator
Timeline
Driver Sales Representative
Uber Eats
09.2021 - 09.2024
Driver
DoorDash
06.2021 - 09.2024
Customer Service Desk Cashier
Wendys Restaurant
11.2017 - 10.2018
High School Diploma -
North Miami Beach High School
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