Keith Lewis
Truck Driver
Murfreesboro,TN
Summary
Dynamic Driver Sales Representative with XPO Logistics, recognized for enhancing customer satisfaction through effective route planning and strong relationship-building skills. Proven ability to implement process improvements, resulting in increased delivery efficiency. Committed to safety and reliability, with a clean driving record and exceptional problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Driver Sales Representative
XPO
Nashville, TN
09.2020 - Current
- Managed delivery routes to ensure timely and accurate order fulfillment.
- Developed strong customer relationships, enhancing client satisfaction and retention.
- Trained new drivers on operational procedures and safety protocols.
- Implemented process improvements to increase delivery efficiency and reduce costs.
- Helped train new Driver Sales Representatives on company policies, sales techniques, and route management to ensure their success in the role.
- Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
- Promoted a safe working environment by adhering to all safety guidelines and reporting any potential hazards or incidents promptly.
- Collaborated with team members to identify new business opportunities and expand client base.
- Improved route efficiency by utilizing GPS technology and adjusting plans based on real-time traffic conditions.
- Boosted company reputation with excellent communication skills and professional demeanor while interacting with clients.
- Safely operated company vehicles, adhering to all traffic laws and safety regulations to minimize accidents and vehicle damage.
- Ensured timely deliveries for customer satisfaction by planning efficient routes and managing time effectively.
- Contributed to a positive work environment by actively participating in team meetings and sharing best practices with colleagues.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Immediately addressed problems with customers to promote speedy resolution.
- Completed daily pre- and post-trip vehicle inspections.
- Communicated regularly with dispatcher for delivery route details and changes.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Delivered orders to customers to drive full satisfaction.
- Operated delivery vehicles safely and efficiently.
Driver Sales Representative
XPO Logistics
San Diego, CA
10.2015 - 09.2019
- Managed delivery routes to optimize efficiency and customer satisfaction.
- Developed strong relationships with clients to ensure repeat business and loyalty.
- Conducted vehicle inspections and maintenance checks to uphold safety standards.
- Collaborated with logistics teams to streamline operations and improve service delivery.
- Trained new drivers on company protocols and best practices for route management.
- Implemented feedback processes to enhance service quality and address customer concerns.
- Analyzed delivery performance data to identify areas for operational improvements.
- Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
- Streamlined order processing procedures for faster delivery times by working closely with warehouse staff during loading/unloading procedures.
- Promoted a safe working environment by adhering to all safety guidelines and reporting any potential hazards or incidents promptly.
- Collaborated with team members to identify new business opportunities and expand client base.
- Improved route efficiency by utilizing GPS technology and adjusting plans based on real-time traffic conditions.
- Assisted in resolving customer complaints or concerns, ensuring repeat business and overall satisfaction.
- Increased sales by establishing rapport with customers and providing exceptional service during deliveries.
- Boosted company reputation with excellent communication skills and professional demeanor while interacting with clients.
- Safely operated company vehicles, adhering to all traffic laws and safety regulations to minimize accidents and vehicle damage.
- Ensured timely deliveries for customer satisfaction by planning efficient routes and managing time effectively.
- Demonstrated flexibility in adapting to changing schedules or last-minute requests from customers without compromising punctuality or service quality.
- Contributed to a positive work environment by actively participating in team meetings and sharing best practices with colleagues.
- Developed strong relationships with both new and existing clients by consistently exceeding expectations in service quality.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Immediately addressed problems with customers to promote speedy resolution.
- Collaborated with customers to identify needs and provided catered solutions
- Completed daily pre- and post-trip vehicle inspections.
- Maintained positive relationships with customers to promote continued business opportunities.
- Communicated regularly with dispatcher for delivery route details and changes.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Delivered orders to customers to drive full satisfaction.
- Operated delivery vehicles safely and efficiently.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
Driver
Conway Freight
San Diego, CA
03.2013 - 10.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma - General Studies
06.2001
Skills
Safe driving practices
Vehicle maintenance
Reliability and punctuality
Negotiation techniques
Load securing
Route planning expertise
Issue resolution
Safe vehicle operation
Route management
Team support
Route planning
Policies and procedures implementation
Vehicle safety
Documentation
Truck loading
Clean MVR
State Driver's license
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Safe driving
Attention to detail
Multitasking
Reliability
Excellent communication
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Clean driving record
Defensive driving
Task prioritization
Route navigation
Self motivation
Goal setting
Time management abilities
Record keeping
Physical stamina
Accomplishments
14 years of service with 700000 accident free miles
Timeline
Driver Sales Representative - XPO
09.2020 - Current
Driver Sales Representative - XPO Logistics
10.2015 - 09.2019
Driver - Conway Freight
03.2013 - 10.2015
Moreno Valley College - High School Diploma, General Studies