Michelle Chouest
Larose,LA
Summary
Accomplished General Manager with a proven track record at Bayou Gaming, LLC. I am certified by the National Healthcare Association as a Clinical Medical Assistant, Phlebotomy Technician and EKG Technician. I ensure adherence to regulations while fostering a patient focused environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Bayou Gaming, LLC
Larose, LA
05.2007 - 09.2016
- Directed operational strategies to enhance efficiency of the business.
- Oversaw team performance, ensuring adherence to company policies and regulatory compliance.
- Developed and implemented training programs to elevate staff skills and service quality.
- Analyzed financial reports to identify trends and inform budgetary decisions for improved profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Performed weekly poker audits, monthly inventory counts with reports, monthly profit versus loss reports under the supervision of the state’s gaming board.
Business Office Clerk
Lady of the Sea Hospital
Galliano, LA
01.1997 - 11.1999
- Processed patient admissions and discharges efficiently, ensuring accurate data entry into hospital system.
- Managed billing inquiries, providing timely assistance to patients and insurance companies.
- Coordinated appointment scheduling for multiple departments, optimizing workflow and reducing wait times.
- Maintained organized filing systems for patient records, enhancing accessibility and compliance with regulations.
- Supported front desk operations by greeting visitors and answering phone inquiries professionally.
- Developed correspondence letters, memos, and emails.
- Responded efficiently to incoming calls from clients or vendors while maintaining excellent customer service standards.
- Served as a liaison between different departments, effectively managing correspondence and communication to keep everyone informed on relevant updates.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Served as an emergency room clerk with direct patient contact.
Education
Certificate - Nursing And Allied Health
Fletcher Technical Community College
Schriever, LA09.2025
Skills
- HIPAA compliance
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Phlebotomy
- Procedure assistance
- Electronic health records
- CPR/AED
- Injection administration
- Specimens collection and processing
- Patient assessments
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Sterilization techniques
- First aid
- Equipment sterilization
- Valid state driver's license
- Reliable transportation
- Medical equipment operation
- Lab equipment operation
- Electrocardiographic rhythm recognition
- Specimen labeling
- Insurance authorizations
- Lab equipment calibration
- Antigen testing
- Professional bedside manner
- Prioritizing stat orders
Certification
- CCMA - Certified Clinical Medical Assistant
- CPT - Certified Phlebotomy Technician
- CET - Certified EKG Technician
- BLS - Basic Life Support Certification
Timeline
General Manager
Bayou Gaming, LLC
05.2007 - 09.2016
Business Office Clerk
Lady of the Sea Hospital
01.1997 - 11.1999
Certificate - Nursing And Allied Health
Fletcher Technical Community College