Open To Work
Matthew Cilia
Port Charlotte,FL
Work Preference
Summary
Detail-oriented Technical Analyst and Business Systems Analyst with expertise in gaming compliance, system audits, and process optimization. Evaluates technical documentation, troubleshoots APIs, and enhances system performance to support regulatory decision-making. Delivers well-documented solutions through effective communication and cross-functional collaboration in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Technical Analyst – Authorizations
Malta Gaming Authority
, Malta
05.2024 - 03.2026
- Reviewed license applications and technical setups, ensuring compliance with operational policies for gaming operators.
- Conducted system audits, compliance reviews, and live studio inspections (local & overseas).
- Ensured adherence to regulatory frameworks and provided recommendations to internal committees.
- Supported investigations and cross‑departmental initiatives, facilitating applicant meetings to enhance collaboration.
Applications Support Specialist
MaltaPost PLC
, Malta
05.2022 - 05.2024
- Resolved real-time application issues, enhancing system integrations and user experience.
- Designed test cases, executed QA testing, and coordinated post‑release validation.
- Troubleshot API issues using Postman, streamlining internal documentation and knowledge bases for better accessibility.
- Provided technical support, collaborating with developers and business owners to address application challenges.
Business Systems Analyst
RS2 Software PLC
, Malta
10.2020 - 11.2021
- Led testing cycles and user acceptance testing (UAT) to ensure system met user needs and quality standards.
- Analyzed business requirements to identify system improvements and enhance functionality.
- Optimized workflows while coordinating system configuration and deployment to streamline operations.
- Developed reports and dashboards to support decision‑making.
Education
Bachelor of Science - Business Analytics
MCAST Institute of ICT
Malta, MT06-2022
IT Essentials
STC Malta
Malta, MT01-2013
Web Design And Photoshop
STC Malta
Malta, MTSkills
Requirements Analysis
API Integration
SQL & HTML
JIRA & Confluence
Business Process Mapping
Workflow Optimization
Data Privacy Standards
Technological Proficiency
Attention to Detail
Analytical Thinking
Microsoft Office
Effective Communication
Languages
English
Full Professional
Maltese
Native/ Bilingual
Timeline
Technical Analyst – Authorizations
Malta Gaming Authority
05.2024 - 03.2026
Applications Support Specialist
MaltaPost PLC
05.2022 - 05.2024
Business Systems Analyst
RS2 Software PLC
10.2020 - 11.2021
Bachelor of Science - Business Analytics
MCAST Institute of ICT
IT Essentials
STC Malta
Web Design And Photoshop
STC Malta