Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

McKane Roach

Hallsville,TX

Summary

Energetically advanced from Server/Bartender to Culinary Manager at Cheddar's Scratch Kitchen, showcasing exceptional customer service and adept kitchen operations management. Achieved significant improvements in team productivity and guest satisfaction by fostering a collaborative environment and optimizing staffing levels. Demonstrates a strong work ethic and a talent for multitasking, ensuring high-quality dining experiences.

Overview

13
13
years of professional experience

Work History

Server/Bartender

Cheddar's Scratch Kitchen
02.2012 - 11.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Front of House Manager

Cheddar's Scratch Kitchen
11.2018 - Current
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.

Culinary Manager

Cheddar's Scratch Kitchen
06.2021 - Current
  • Optimized kitchen staffing levels to maintain a balance between efficient service delivery and cost management, reducing labor costs without compromising quality or guest satisfaction.
  • Established a positive work environment by fostering teamwork among kitchen staff members, resulting in improved productivity and morale.
  • Maintained kitchen hardware and repaired tools or ordered equipment.
  • Oversaw food preparation and monitored safety protocols.

Education

High School Diploma -

Pittsburg High School
Pittsburg, TX
05.2016

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Performance Improvement
  • Kitchen Operations

Accomplishments

Diamond Club 2019

Diamond Club 2023

Timeline

Culinary Manager

Cheddar's Scratch Kitchen
06.2021 - Current

Front of House Manager

Cheddar's Scratch Kitchen
11.2018 - Current

Server/Bartender

Cheddar's Scratch Kitchen
02.2012 - 11.2018

High School Diploma -

Pittsburg High School

Similar Profiles

CREATE PROFILE
McKane Roach