MCKAVEN OVERSTREET-HURD
Garland
Summary
Marketing student with hands-on experience in customer service, administrative support, and food service roles across campus and retail. Skilled in managing schedules, handling records, and maintaining professionalism while supporting staff and high-level professionals. Written and verbal communicator with a passion for community, branding, and people engagement.
Overview
3
3
years of professional experience
Work History
Server
Strike + Reel
Garland
05.2025 - Current
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with cross-functional teams to coordinate service flow and uphold operational efficiency.
- Documented and organized financial transactions in accordance with policy and legal guidelines, ensuring accountability and accuracy.
- Provided exceptional service to high volume of daily customers.
Sales Associate
Dollar General
Garland
08.2024 - 01.2025
- Collaborated with 3-5 team members to meet sales goals and support store performance.
- Provided customer support and resolved concerns in a fast-paced retail setting.
- Developed strong multitasking and time management skills.
Cook/Cashier
Checkers
Prairie View
03.2024 - 08.2024
- Handled high-volume transactions with accuracy and speed.
- Delivered exceptional service, resulting in numerous repeat customer visits.
- Resolved customer complaints efficiently to ensure satisfaction.
Online Personal Shopper
Walmart
Commerce
06.2023 - 12.2023
- Picked and prepared 30+ daily customer orders with accuracy.
- Substituted products appropriately and ensured customer satisfaction.
- Provided knowledgeable and friendly assistance throughout the shopping process.
Desk Attendant
East Texas A&M University
Commerce
02.2023 - 05.2023
- Maintained visitor logs and key control systems in student housing.
- Fostered a positive community environment, and supported residents.
- Handled customer complaints in an efficient and professional manner.
- Tutored 3-4 students in their general academics.
Sales Associate
Foot Locker
Mesquite
06.2022 - 08.2022
- Operated the POS system and assisted customers with merchandise selection.
- Answered product and policy questions to ensure customer satisfaction.
- Organized inventory, and maintained store presentation.
Education
Bachelor of Science - Marketing
Prairie View A&M University
Prairie View, TX12.2026
Skills
- Customer Service, Time Management, Multitasking, Team Collaboration, Conflict Resolution, Cash Handling, Point of Sale (POS), Order Systems
- Microsoft Office Suite, Technology Savvy, Brand Engagement, Editing, Professional Communication, Telephone Etiquette
Accomplishments
- Dean's List(Spring 2025)
Affiliations
- Iota Phi Theta Fraternity Inc.
- AAMMP (African American Male Mentorship Program)
- Black Student Union
Timeline
Server
Strike + Reel
05.2025 - Current
Sales Associate
Dollar General
08.2024 - 01.2025
Cook/Cashier
Checkers
03.2024 - 08.2024
Online Personal Shopper
Walmart
06.2023 - 12.2023
Desk Attendant
East Texas A&M University
02.2023 - 05.2023
Sales Associate
Foot Locker
06.2022 - 08.2022
Bachelor of Science - Marketing
Prairie View A&M University
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