Mckaya Reed
Byhalia,MS
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
GetWell Pharmacy
Olive Branch, MS
03.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Set up and modified patient profiles to include current medications and insurance details.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
OD Technician
Visionworks
12.2023 - 02.2024
- Improved patient care by conducting thorough assessments and providing accurate diagnoses.
- Assisted in the selection of appropriate eyewear, considering individual needs and preferences.
- Enhanced patient satisfaction by effectively addressing concerns and offering personalized solutions.
- Executed precise lens measurements, guaranteeing optimal fit and visual acuity for patients'' corrective eyewear.
- Ensured a safe work environment by adhering to established safety protocols and maintaining equipment cleanliness standards.
- Increased patient comfort during eye examinations, utilizing advanced diagnostic equipment and techniques.
- Contributed to team efficiency by assisting in inventory management and supply ordering processes.
- Streamlined office workflows through efficient scheduling and appointment management.
- Provided exceptional customer service, fostering strong relationships with patients and colleagues alike.
Sales Associate
The Vinyl Room
07.2023 - 11.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Cashier
Jimbos Brickhouse
07.2021 - 06.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
In Progress -
South College
Pre-Nursing -
South College
Knoxville, TN12.2024
Byhalia High School
Byhalia, MS05.2023
Skills
- Computer Application Knowledge
- Flexibility
- Multitasking and prioritization
- Cash handling
- Great Communication
- Meeting deadlines
- Customer satisfaction
- Insurance verification
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow Optimization
- Team Collaboration
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Insurance Verification
- Pharmacy and customer records management
- Drug safety
- Stocking shelves
- Medication labels
- Drug Inventory Management
- Customer Service
- Data Entry
- Payment Processing
References
References available upon request
Timeline
Pharmacy Technician
GetWell Pharmacy
03.2024 - Current
OD Technician
Visionworks
12.2023 - 02.2024
Sales Associate
The Vinyl Room
07.2023 - 11.2023
Cashier
Jimbos Brickhouse
07.2021 - 06.2023
In Progress -
South College
Pre-Nursing -
South College
Byhalia High School