McKayla Adams
Orchard Park,NY
Summary
Dynamic and dedicated professional with experience at Arriba Tortilla, excelling in customer service and effective multitasking. Proven ability to maintain a welcoming environment while training new staff and supporting team members. Skilled in communication and cleaning, ensuring high standards of hospitality and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Hostess/Busser
Arriba Tortilla
05.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Fabricator
Flexibrick Inc.
06.2022 - 08.2022
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Operated welding machines and grinders to cut, shape and join metal workpieces.
- Fabricated components and structures following customer requirements.
- Cut bent, and formed sheet metal and other materials to create metal works.
- Used gauges, templates, and other measuring devices to inspect production parts.
- Maintained clean and organized working environment to promote safety and efficiency.
- Inspected equipment and materials to verify safety and quality standards.
- Collaborated with team members on complex projects, ensuring timely completion and high-quality workmanship.
Education
Innovation And Entrepreneurship - Business
West Virginia University
Morgantown, WVDiploma - General
St Mary’s High School
Lancaster, NY04.2025
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Exceptional communication
- Payment processing
- Hospitality service expertise
Timeline
Hostess/Busser
Arriba Tortilla
05.2023 - Current
Fabricator
Flexibrick Inc.
06.2022 - 08.2022
Innovation And Entrepreneurship - Business
West Virginia University
Diploma - General
St Mary’s High School
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