Mckayla Larson
Gun barrel City
Summary
Detail oriented Deposit Operations Specialist with proven expertise in compliance and customer service. Skilled in managing sensitive financial information and enhancing operational efficiency. Committed to delivering exceptional results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Deposit Operations Specialist
Harmony Bank
Kemp, TX
10.2025 - Current
- Performing deposit operations tasks including wire input review, debit card dispute support, mobile deposit review, large item review, and new account documentation validation.
- Currently cross training in wire approvals, reclamation processing, garnishments, subpoenas. dormant account review, and escheat processing.
- Demonstrating strong attention to detail while working within compliance frameworks (KYC, AML, OFAC, Reg E).
- Communicating with internal departments and external customers to resolve requests efficiently and accurately.
- Handling sensitive financial information with integrity, accuracy and confidentiality.
HOA Operations Specialist
Harmony Bank
Kemp, TX
01.2024 - 10.2025
- Served as the primary point of contact for all HOA related accounts, ensuring accurate and timely processing.
- Processed new account request, including document review and secondary review for account setup and revisions.
- Handled account maintenance, including account closing, research request, and deposit confirmations.
- Prepared and distributed monthly reporting for HOA accounts.
- Performed RDC, large item review, positive pay, and ACH task to support treasury and deposit operations.
Customer Service Representative
Harmony Bank
Kemp, TX
09.2021 - 01.2024
- Collaborated with team members to streamline service processes, enhancing overall operational efficiency.
- Resolved customer inquiries efficiently, ensuring high satisfaction rates and positive interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Performed full service account onboarding and servicing, including new account openings, account closures, CDs, IRAs, and estate accounts.
- Supported digital banking functions including enrollment, access troubleshooting, and feature assistance.
- Processed debit card ordering. check ordering, account maintenance, and documentation updates.
Teller
Harmony Bank
Kemp, TX
02.2021 - 09.2021
- Processed customer transactions with high accuracy and efficiency.
- Managed cash handling procedures, ensuring compliance with bank policies.
- Assisted customers in resolving account inquiries and providing product information.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Executed wire transfers, stop payments and account transfers.
- Maintained up-to-date knowledge of banking products to enhance customer experience.
Education
High School Diploma -
Mabank High School
Mabank, TXSkills
- Strong organizational skills
- Effective communication
- Strong analytical skills
- Continuous improvement mindset
- Positive attitude
- Teamwork and collaboration
Timeline
Deposit Operations Specialist
Harmony Bank
10.2025 - Current
HOA Operations Specialist
Harmony Bank
01.2024 - 10.2025
Customer Service Representative
Harmony Bank
09.2021 - 01.2024
Teller
Harmony Bank
02.2021 - 09.2021
High School Diploma -
Mabank High School