Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mckayla O’Toole

Summary

Enthusiastic and reliable individual who takes pride in providing excellent customer service and creating memorable experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Office Assistant

Allgon
01.2019 - 12.2024
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Coordinated and scheduled meetings and appointments.

Server/Bartender/Manager

Over Easy
05.2020 - Current
  • Skilled in managing daily operations, training staff, and ensuring a high standard of service
  • Adept at handling customer inquiries, resolving issues, and maintaining a positive atmosphere
  • Proven ability to lead teams, optimize workflows, and boost profitability while maintaining a focus on customer satisfaction
  • Cultivated warm relationships with regular customers.

General Merchandiser

Target
09.2019 - 02.2020
  • Demonstrated engaging customer service skills and a solid work ethic as Sales Associate for busy retail store
  • Greeted customers and helped in customer check out, merchandised displays, restocked shelves, and tidied store
  • Worked with department managers to maintain adequate inventory for regular and promotional demand.

Education

Bachelor of Science - Criminology and Criminal Justice

Arizona State University
Tempe, AZ
12-2024

Skills

  • Adaptable to new procedures
  • Strong time management
  • Dedicated team player
  • Verbal and written communication

Timeline

Server/Bartender/Manager

Over Easy
05.2020 - Current

General Merchandiser

Target
09.2019 - 02.2020

Office Assistant

Allgon
01.2019 - 12.2024

Bachelor of Science - Criminology and Criminal Justice

Arizona State University

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Mckayla O’Toole