McKayla Richardson
Cuyahoga Falls,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. While also being proficient and a caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Cleveland Clinic Akron General
03.2019 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Military Police Officer
Army
06.2018 - 01.2023
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
Unit Secretary
Cleveland Clinic Akron General
03.2019 - 06.2021
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Provided information for patient admissions and discharges to foster timely processing.
- Executed administrative duties to facilitate unit tasks and meet team goals.
Customer Service Cashier
Acme Fresh Market
11.2016 - 05.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
Customer Service Cashier
Vandevere Chevrolet Buick Kia
12.2014 - 05.2018
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counting large amounts of cash and down payments
- Trained in-house users on advanced functionality of MS Word and Excel.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Education
Cuyahoga Community College
Cleveland, OHHigh School Diploma -
Firestone High School
Akron, OH05.2016
Skills
- Customer Service
- Intelligence Analysis
- Team Management
- Military Experience
- Skilled Collaborator
- Effective Cross Functional Communicator
- Solution Oriented
- Rapid and Adaptive
- Committed High Achiever
- Leadership
Certification
- BLS - Basic Life Support
- MCAS - Microsoft Certified Application Specialist
bls
Certification doesn't expire until 2024
Timeline
Nursing Assistant
Cleveland Clinic Akron General
03.2019 - Current
Unit Secretary
Cleveland Clinic Akron General
03.2019 - 06.2021
Military Police Officer
Army
06.2018 - 01.2023
Customer Service Cashier
Acme Fresh Market
11.2016 - 05.2018
Customer Service Cashier
Vandevere Chevrolet Buick Kia
12.2014 - 05.2018
Cuyahoga Community College
High School Diploma -
Firestone High School
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