McKayla Wellman
Toledo,OH
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
HR Coordinator
Toledo Steel Supply
02.2023 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Evaluated timecards for accuracy on regular and overtime hours.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Conducted new employee onboarding and provided ongoing orientation training.
Sales Representative
Toledo Steel Supply
09.2019 - 02.2023
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Quoted prices, credit terms and other bid specifications.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Monitored service after sale and implemented quick and effective problem resolutions.
Receptionist
Toledo Steel Supply
09.2018 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Server
Forestview Lanes
05.2016 - 10.2018
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Whitmer High School
Toledo, OH05.2016
Skills
- Customer Relations
- Account development
Timeline
HR Coordinator
Toledo Steel Supply
02.2023 - Current
Sales Representative
Toledo Steel Supply
09.2019 - 02.2023
Receptionist
Toledo Steel Supply
09.2018 - 09.2019
Server
Forestview Lanes
05.2016 - 10.2018
High School Diploma -
Whitmer High School
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