McKaylah Yopp
Sneads Ferry,NC
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
Sneads Ferry, NC
07.2023 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Resolved guest inquiries and complaints, enhancing overall customer satisfaction and loyalty.
- Oversaw daily cash handling processes, ensuring compliance with financial policies and procedures.
Barista
Starbucks
Boardman, OH
11.2022 - 06.2023
- Prepared beverages following standardized recipes and customer specifications.
- Monitored inventory levels and restocked supplies to prevent shortages during peak hours.
- Delivered exceptional customer service, resolving issues promptly to enhance guest satisfaction.
Hostess
O'Charley's
Youngstown, OH
06.2022 - 03.2023
- Managed reservation system, optimizing seating arrangements for efficiency.
- Assisted in training new team members on operational procedures and customer service standards.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Sneads Ferry, NC
09.2020 - 06.2022
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
- Managed inventory levels by restocking merchandise and ensuring product availability for customers.
Cashier
Food Lion
Sneads Ferry, NC
03.2020 - 09.2020
- Assisted customers with product inquiries, ensuring positive shopping experiences.
- Managed cash drawer, balancing daily sales and maintaining accountability.
- Trained new cashiers on register operations and customer service standards.
Education
High school diploma -
Dixon High School
Holly Ridge, NC01.2022
Skills
- Customer service
- Flexible and adaptable
- Reliable and trustworthy
- Time management
- Relationship building
- Conflict resolution
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Exceptional communication
- Guest complaint resolution
Timeline
Front Desk Agent
Hampton Inn By Hilton
07.2023 - Current
Barista
Starbucks
11.2022 - 06.2023
Hostess
O'Charley's
06.2022 - 03.2023
Cashier
Bojangles' Famous Chicken 'n Biscuits
09.2020 - 06.2022
Cashier
Food Lion
03.2020 - 09.2020
High school diploma -
Dixon High School