Summary
Overview
Work History
Education
Skills
Timeline
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McKeehan Justus

Morgantown,WV

Summary

Profound and trusted Manager at Texas Roadhouse, adept in team leadership and customer service, significantly enhancing customer satisfaction and employee productivity. Expert in conflict resolution and time management, I am in charge of leading my staff during day to day operations while maintaining an efficient, yet satisfactory, work environment for my staff and guests alike.

Overview

8
8
years of professional experience

Work History

Manager

Texas Roadhouse
04.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Training Coordinator

Texas Roadhouse
04.2024 - Current
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
  • Developed engaging instructional materials, including presentations, handouts, and interactive activities.
  • Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.

Funeral Home Assistant

06.2016 - 03.2020
  • Contributed to a positive work environment through effective communication and teamwork with colleagues.
  • Enhanced client satisfaction by providing compassionate and attentive support during funeral arrangements.
  • Demonstrated empathy and understanding while interacting with bereaved individuals during difficult times.
  • Supported funeral directors in daily tasks such as scheduling services, managing paperwork, and coordinating logistics.
  • Promoted a supportive atmosphere for grieving individuals through attentive listening skills during consultations about funeral options.
  • Maintained a clean and organized facility, creating a comfortable environment for grieving families and guests.
  • Handled sensitive personal belongings of deceased individuals with care while preparing for funeral services.

Education

Bachelor of Arts - Mental Health And Addiction Studies

West Virginia University
Morgantown, WV
12-2024

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Relationship building
  • Cross-functional teamwork
  • Conflict resolution

Timeline

Manager

Texas Roadhouse
04.2024 - Current

Training Coordinator

Texas Roadhouse
04.2024 - Current

Funeral Home Assistant

06.2016 - 03.2020

Bachelor of Arts - Mental Health And Addiction Studies

West Virginia University

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McKeehan Justus