Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

McKenna Apa

Portland

Summary

Dynamic Broista with extensive experience at Dutch Brothers, excelling in beverage preparation and customer service. Proven ability to thrive in fast-paced environments while fostering teamwork and communication. Recognized for enhancing customer satisfaction and streamlining operations, demonstrating strong organizational skills and adaptability.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hostess/Server

Biscuits Cafe
Oregon City
10.2025 - 12.2025
  • Managed multiple tasks in high-pressure settings, ensuring smooth service delivery during peak hours.
  • Implemented point-of-sale system, streamlining transaction process and reducing wait times.
  • Ensured food safety compliance through regular inspections and training.
  • Facilitated team communication, resolving conflicts to maintain a collaborative work environment.

Broista

Dutch Brothers
Eugene
10.2022 - 05.2025
  • Assisted with customer requests and answered questions to enhance satisfaction.
  • Ensured high standards for speed, quality, and service in all tasks.
  • Fostered a positive work environment through coworker support and teamwork promotion.

Broista

Dutch Brothers
Beaverton
06.2021 - 09.2022
  • Mastered beverage preparation techniques, enhancing customer service experience.
  • Performed opening and closing tasks, maintaining cleanliness, and adhering to drink safety standards.
  • Strengthened communication and teambuilding skills, improving team collaboration.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through the use of effective interpersonal and people skills.

Education

University of Oregon - Cinema Studies, Journalism

University of Oregon
Eugene, OR
01-2025

Skills

  • Beverage preparation
  • Point of sale
  • Inventory management
  • Customer service
  • Fast-paced environment experience
  • Multi-tasking
  • Organizational skills
  • Adaptability
  • Leadership
  • Communication skills
  • Beverage preparation

Certification

  • Food Handlers
  • OLCC

Timeline

Hostess/Server

Biscuits Cafe
10.2025 - 12.2025

Broista

Dutch Brothers
10.2022 - 05.2025

Broista

Dutch Brothers
06.2021 - 09.2022

University of Oregon - Cinema Studies, Journalism

University of Oregon
McKenna Apa