McKenna Apa
Portland
Summary
Dynamic Broista with extensive experience at Dutch Brothers, excelling in beverage preparation and customer service. Proven ability to thrive in fast-paced environments while fostering teamwork and communication. Recognized for enhancing customer satisfaction and streamlining operations, demonstrating strong organizational skills and adaptability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess/Server
Biscuits Cafe
Oregon City
10.2025 - 12.2025
- Managed multiple tasks in high-pressure settings, ensuring smooth service delivery during peak hours.
- Implemented point-of-sale system, streamlining transaction process and reducing wait times.
- Ensured food safety compliance through regular inspections and training.
- Facilitated team communication, resolving conflicts to maintain a collaborative work environment.
Broista
Dutch Brothers
Eugene
10.2022 - 05.2025
- Assisted with customer requests and answered questions to enhance satisfaction.
- Ensured high standards for speed, quality, and service in all tasks.
- Fostered a positive work environment through coworker support and teamwork promotion.
Broista
Dutch Brothers
Beaverton
06.2021 - 09.2022
- Mastered beverage preparation techniques, enhancing customer service experience.
- Performed opening and closing tasks, maintaining cleanliness, and adhering to drink safety standards.
- Strengthened communication and teambuilding skills, improving team collaboration.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
Education
University of Oregon - Cinema Studies, Journalism
University of Oregon
Eugene, OR01-2025
Skills
- Beverage preparation
- Point of sale
- Inventory management
- Customer service
- Fast-paced environment experience
- Multi-tasking
- Organizational skills
- Adaptability
- Leadership
- Communication skills
- Beverage preparation
Certification
- Food Handlers
- OLCC
Timeline
Hostess/Server
Biscuits Cafe
10.2025 - 12.2025
Broista
Dutch Brothers
10.2022 - 05.2025
Broista
Dutch Brothers
06.2021 - 09.2022
University of Oregon - Cinema Studies, Journalism
University of Oregon